Patient Care Coordinator $25/hour
Job Description
Job Description
*This is a completely back-office role – NOT patient facing*
Pay: $22-25/hour
Schedule: 40-hours per week, must be flexible to work 8-hour shifts during the hours of operation, must work 1 late shift per week
Hours of Operation
Monday 7AM-7PM
Tuesday 7AM-7PM
Wednesday 7AM-7PM
Thursday 7AM-5PM
Friday 7AM-5PM
Requirements:
- High school diploma or equivalent
- 3+ years of Patient Care Coordinator / related experience
- EMR experience (practice uses eClinicalWorks, NaviNet, Helio – training provided)
- Orthopedic/Pain Management experience highly preferred
Responsibilities:
- Triage and manage calls from patients/pharmacies/insurance companies and other facilities
- Schedule patient appointments
- Complete online insurance verification
- Follow up with patients regarding missed appointments
- Ensure patients have completed prescribed testing (imaging, labs, etc.) and have follow-up appointments schedule with their physicians
- Ensure all documents are properly completed by their physicians
- Prepare forms as requested by patients such as disability, MVA, etc.
- Handle all attorney requests for their legal documents
- Manage authorizations for motor vehicle and workers comp patients
- Monitor webchat via Snap Engage daily and respond to appropriate parties
- Manage calls from hospitals and physician offices and route calls to appropriate parties
- Handle and coordinate the doctors’ daily schedules, including their calendars
- Create electronic medical notes including general notes and telephone encounters as necessary
- Inform patients about the practice CDC guidelines and requirements
- Interact with other departments within the organization
- Work as a liaison between patients and providers
- Perform other duties as requested by management
#zip
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