Call Center Representative

Job Description

Job Description

About the Role:

As a Call Center Representative within the Health Care and Social Assistance industry, you will serve as a vital communication link between patients, healthcare providers, and administrative teams. Your primary goal is to provide exceptional customer service by addressing inquiries, scheduling appointments, and resolving concerns efficiently and empathetically. You will handle sensitive health information with confidentiality and professionalism, ensuring compliance with healthcare regulations. This role requires the ability to manage high call volumes while maintaining accuracy and a positive demeanor. Ultimately, your efforts will contribute to enhancing patient satisfaction and supporting the smooth operation of healthcare services.

We are excited to announce that we are looking for a Full-Time, Call Center Representative at Atlantic Coast Gastroenterology in Brick, NJ.

Responsibilities:

• Answer incoming calls from patients and healthcare clients promptly and courteously.
• Provide accurate information regarding healthcare services, appointment scheduling, and billing inquiries.
• Document and update patient records and call logs in compliance with privacy regulations.
• Identify and escalate complex issues to appropriate healthcare professionals or supervisors.
• Assist in coordinating follow-up calls and reminders to ensure patient adherence to care plans.

Skills:

The required skills enable the representative to communicate clearly and compassionately with patients, ensuring their questions and concerns are addressed effectively. Proficiency in call center software and computer systems allows for accurate documentation and efficient call handling. Knowledge of healthcare terminology and privacy regulations ensures compliance and builds patient trust. Preferred skills such as bilingualism and experience with EHR systems enhance the ability to serve diverse patient populations and streamline administrative tasks. Together, these skills support a high standard of service delivery and contribute to the overall success of healthcare operations.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service or call center role, preferably within healthcare.
• Basic knowledge of healthcare terminology and patient privacy regulations (e.g., HIPAA).
• Strong verbal communication skills and the ability to handle sensitive information confidentially.
• Proficiency with computer systems and call center software.

Preferred Qualifications:

• Associate degree or higher in healthcare administration, social work, or related field.
• Experience with electronic health record (EHR) systems.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the U.S.
• Certification in customer service or healthcare support.
• Demonstrated ability to manage stressful situations with empathy and professionalism.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.