Law Firm Intake Specialist

Job Description

Job Description

Are you looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? With offices in Elizabeth and East Brunswick, we are a top-rated, fast-growing personal injury law firm based in New Jersey, looking for an Intake Specialist to take ownership of the front-end client experience. This key role will serve as the first point of contact for potential clients, provide essential administrative support, and help ensure smooth and timely communication throughout the intake process. This position requires full-time presence at one of our offices.

Our ideal candidate is warm and engaging on the phone, a naturally empathetic listener, and deeply committed to delivering excellent customer service. You should have a genuine passion for helping individuals who have been injured and are navigating some of the most difficult moments in their lives. The most important quality you can bring to this role is a positive attitude and a willingness to roll up your sleeves and contribute wherever needed.

You’ll have the opportunity to help a thriving law firm grow—and to make a real, meaningful difference in the lives of the clients we serve every day. If this sounds like a job you’d love, we encourage you to apply.

$20 - $25 hourly

• Be the first point of contact for potential clients, conducting empathetic, insightful conversations to assess case viability and ensure they feel heard and supported
• Evaluate incoming inquiries and calls to determine case fit and guide clients through the intake process
• Gather essential information, complete intake forms, and schedule consultations for attorneys
• Manage attorney calendars and consultation schedules to support caseload growth
• Maintain organized, accurate records and perform data entry in our case and lead management systems
• Organize intake paperwork and help onboard new clients efficiently
• Support internal collaboration and referral processes to streamline case flow
• Maintain strict practice and client confidentiality
• Contribute to prospective client growth by collaborating with the marketing team on awareness initiatives and partnership opportunities

We are looking for a customer service professional with:

• Strong administrative skills and a detail-oriented, organized, and thorough approach—someone who proofreads their work and double-checks details to get it right the first time
• A reputation for being reliable, trustworthy, and capable of maintaining strict confidentiality in all client and firm matters
• A positive, high-energy mindset and a results-driven attitude—someone who thrives in a fast-paced, professional environment
• Technological confidence and the ability to navigate multiple computer programs, databases, and case management systems with ease
• Excellent communication skills—clear, confident, and professional in both writing and phone interactions, with a warm and welcoming client presence
• Strong interpersonal awareness and natural empathy—someone who listens with compassion and puts clients at ease, especially in emotionally sensitive situations
• The ability to build rapport and maintain productive relationships with a wide range of personalities and authority levels
• A customer-service orientation grounded in a genuine passion for helping others and delivering an experience that turns clients into loyal advocates
• Experience with legal or intake processes—or transferable skills from a fast-paced, high-touch customer service environment

Led by award-winning New Jersey Personal Injury Attorney Dan T. Matrafajlo, The Law Office of Beninato & Matrafajlo has a proven track record in the most serious injury matters. Our mission is to guide individuals and families through some of the most difficult moments of their lives—with unwavering legal expertise, genuine compassion, and relentless advocacy. We are committed to building trusted relationships rooted in honesty, empathy, and respect—treating every client as a valued member of our family and fighting tirelessly to secure the best possible outcome for their case.

Recognized for securing millions in compensation and delivering a consistently high level of client satisfaction, our team brings both courtroom strength and personalized service to every case. We don’t just represent clients—we stand beside them, knowing that every individual deserves the kind of unwavering support and powerful advocacy that defines New Jersey’s finest legal representation.