Customer Success Manager (Onboarding & Marketing Execution)

**About Restaurant Media Group (RMG)**

Restaurant Media Group is a U.S.-based hospitality marketing agency helping restaurants, bars, and multi-location brands grow through modern digital strategy. We combine creative execution with structured systems to drive measurable results, including guest acquisition, repeat visits, and stronger brand positioning.

Our services include social media, paid advertising, website development, influencer partnerships, email and SMS marketing, reputation management, and analytics. Rather than one-off campaigns, we build repeatable marketing frameworks designed to scale.

Clients range from neighborhood favorites to high-end dining brands across NJ, NY, PA, and CT.

**Core Values**

* Quality — We take pride in what we create
* Reliability — We deliver consistently
* Solutions-Oriented — We solve problems quickly and move forward

**About This Role**

The Customer Success Manager owns onboarding and ongoing account coordination.

You set up new clients correctly, maintain communication, coordinate internal teams, and ensure nothing is missed or delayed. You are the primary client contact and the bridge between strategy, execution, and support.

This is not a strategy-only role. Marketing execution is part of the work, but ownership, organization, and follow-through come first.

**Responsibilities**

**1) Client Onboarding (Primary)**

• Own onboarding from kickoff through active management

• Collect and verify client information using forms and checklists

• Lead kickoff calls and set expectations

• Set up accounts across systems and tools

• Ensure a smooth onboarding experience

**2) Account Management & Execution**

• Serve as primary client contact

• Manage communication via calls, email, and messaging

• Track requests, priorities, and follow-ups

• Handle content scheduling, emails, and campaign execution

• Create marketing assets (Canva or similar)

• Coordinate website updates (menus, events, popups, calendars)

• Monitor comments, DMs, and reviews for timely responses

• Schedule photoshoots with photographers

• Support promotions, rebrands, and campaign rollouts

• Coordinate influencer sourcing and booking

• Run recurring client check-ins

• Escalate issues and maintain task tracking so nothing slips

**Compensation & Growth**

$17–22/hr, tiered based on experience, ownership, communication, and ability to manage accounts independently.

**Growth Path**

• Master onboarding and account ownership

• Improve systems and client experience

• Grow into senior client success, operations, or leadership

**What We Offer**

• Direct mentorship from leadership

• Structured, professional environment

• Real impact on client retention and company growth

• PTO, sick days, and paid holidays

**Must-Haves**

• Strong client communication skills

• Excellent follow-up and ownership

• High attention to detail under pressure

• Ability to manage multiple accounts without quality loss

• Comfort with marketing tools or ability to learn quickly

• Reliable commute to Fairfield, NJ (in-person)

**Nice-to-Haves**

Agency or client success experience, Canva/design skills, email marketing familiarity, hospitality background.

**How We Evaluate**

Communication scenarios, organization exercises, practical assignment, real-world problem solving, reliability, and ownership.

**Ready to Make a Real Impact?**

If you value ownership, clear communication, and real responsibility, we’d love to hear from you.

See our work:

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