Associate Director, Technical Engineer

Job Description

What is the opportunity?

Implements and supports Fiserv hardware, software and systems which provide the infrastructure for RBC Capital Markets, BCST Global Payments. Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments with payments infrastructure.

What will you do?

• Design, configure, and implement solutions on the Fiserv Enterprise Payment Platform to support payment processing needs.

• Collaborate with business analysts, project managers, and other stakeholders to gather and analyze requirements.

• Develop, test, and deploy customizations, integrations, and enhancements to the EPP system.

• Troubleshoot and resolve technical issues related to the platform, ensuring minimal downtime and optimal performance.

• Monitor system performance and implement improvements to optimize processing speed and reliability.

• Maintain comprehensive documentation for system configurations, workflows, and customizations.

• Ensure compliance with security standards, industry regulations, and organizational policies.

• Provide technical support and training to internal teams and end-users as needed.

What do you need to succeed?

Must have:

• Diploma or bachelor’s degree in related discipline

• Hands on experience proving technical support and training and including with internal employs and end-users

• Detailed oriented, to provide comprehensive documentation

• Hands on experience designing, configuring, and implementing solutions on the Fiserv Enterprise Payment Platform to support payment processing needs.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business and geographies

The Expected Salary Range For The Above Position Is $135,000 - $225,000 Depending On Factors Including But Not Limited To The Candidate’s Experience, Skills, Registration Status; Market Conditions; And Business Needs. This Salary Range Does Not Include Other Elements Of Total Compensation, Including A Discretionary Bonus And Benefits Such As A 401(K) Program With Company-Matching Contributions; Health, Dental, Vision, Life And Disability Insurance; And Paid Time-Off Plan.

Rbc’s Compensation Philosophy And Principles Recognize The Importance Of A Highly Qualified Global Workforce And Plays A Critical Role In Attracting, Engaging And Retaining Talent That:

· Drives Rbc’s High Performance Culture

· Enables Collective Achievement Of Our Strategic Goals

· Generates Sustainable Shareholder Returns And Above Market Shareholder Value

Job Skills

Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management

Additional Job Details

Address:

GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITY

City:

Jersey City

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-11-20

Application Deadline:

2025-11-27

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.