Director of Housekeeping

Job Description

Job Description

Position Overview:
The Director of Housekeeping will lead the housekeeping department to ensure exceptional cleanliness, orderliness, and overall guest satisfaction throughout the property. This leadership role requires a detail-oriented, proactive individual with excellent management skills to oversee daily operations and motivate a diverse team.

Key Responsibilities:

• Manage and supervise all housekeeping operations including guest rooms, public areas, laundry services, and staff scheduling.

• Maintain high standards of cleanliness and hygiene across the hotel in compliance with Hilton brand guidelines and health & safety regulations.

• Recruit, train, and develop housekeeping team members to ensure exceptional service delivery.

• Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met.

• Monitor inventory and order housekeeping supplies and equipment within budget constraints.

• Collaborate closely with other departments (front desk, maintenance, etc.) to ensure seamless guest experience.

• Handle guest requests, concerns, and complaints professionally and promptly to maximize guest satisfaction.

• Prepare and manage department budgets, payroll, and reports.

• Implement and enforce hotel policies, safety protocols, and environmental sustainability initiatives.

• Lead daily briefing and communicate effectively with staff to ensure smooth operations.

Qualifications:

• Proven experience as an Executive Housekeeper or similar role in a full-service hotel, preferably within Hilton or other upscale brands.

• Strong leadership and team management skills.

• Excellent organizational and multitasking abilities.

• Knowledge of housekeeping operations, cleaning products, and health & safety standards.

• Outstanding communication and interpersonal skills.

• Ability to work flexible hours, including weekends and holidays.

• Proficiency in hotel management software is a plus.

• High school diploma or equivalent; additional certification in hospitality or management is desirable.

Why Join Us?

• Competitive salary and benefits package

• Opportunity to work in a dynamic, guest-focused environment

• Career growth and professional development opportunities within Hilton Hotels & Resorts

• Employee discounts and wellness programs