Support Engineer
About LiveU
Join the leader in live IP-video solutions for top broadcasters, sports organizations, public safety, and more. With over 5,000 customers in 150+ countries, LiveU is trusted to cover every major news and sports event, from the US Presidential Election campaign to the Summer and Winter Games.
Location: Hybrid - 2 days in Hackensack, NJ Office
Responsibilities
· Field incoming requests/issues via omni-channel platform (phone, email, and chat).
· Take ownership of requests and support through resolution or escalation.
· Document requests/issues and related support activity.
· Identify priority escalation situations and manage them according.
· Raise awareness of procedures that require modification and/or are missing.
· Collaborate across the company as needed to resolve requests/issues.
· Identify and report cases that could be addressed with self-service and/or automation.
Salary range : $20-$24 / hr
REQUIREMENTS
- Flexibility to work some holidays and weekends, and extra hours as needed.
- Outstanding customer service skills.
- Prior experience handling customer requests/issues (service).
- Technologically proficient with software and hardware.
- Technical support experience desired but not mandatory.
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