Service Manager

Job Description

Job Description

**Must have industrial water treatment experience.

About Us :

Scientific Water, a Water Engineering Company, is an industry leader in safe, efficient, and environmentally sound water treatment and management solutions. Our areas of proficiency include boiler, cooling tower, closed system, and wastewater applications.

Pay :

• Highly competitive salary based on experience.

Supplemental pay types :

• Commission pay

Benefits :

• Company Laptop

• Company Phone

• Company Vehicle (if available)

• Company gas card

• 401(k)

• 401(k) matching

• Paid Time Off

• Dental insurance

• Flexible schedule

• Health insurance

• Vision insurance

Experience level :

• Industrial/Commercial water treatment: 3+ years (Required)

Schedule :

• Choose your own hours (within customer's business hours)

License/Certification :

• Driver's License (Required)

Responsibilities:

• Management expectation for technical service, account managers and business development reps within the territory.

• Capability to interpret chemical analysis and translate into actionable items for contractual requirements.

• Proficiency in accelerating sales programs and business opportunities.

• Clearly demonstrate a safety mindset in actions, performance, discussions, and reports.

• Site surveys to assist sales teams in technical review and proposal preparation.

• Coordinating with Service Technicians/Account Managers to pursue prospects and increase wallet share within current clients.

• Proficiency in performing and understanding all analytical tests and calibration routines, service website account management, Legionella requirements, best practice for ASME, ABMA, AWWA and AWT for water treatment programs.

• Determining onsite support, equipment, parts and training for customer team support for contract requirements.

• Troubleshooting hardware and software problems for customers on-site at customer locations.

• Set control ranges and targets for water treatment programs, to include setting KPI’s

• Coordinating with technical service reps/Account Managers to optimize applications or resolve service calls issues in a timely manner.

• Keeping up to date with all Technical and Operational skills pertaining to this position, including all applicable safety procedures while meeting end customer requirements and expectations.

• Determine project constraints including estimated time and costs.

• Connect with customers to analyze user experience and gain constructive feedback.

• Customize specialized applications according to client needs.

• Collaborate with engineering and programming departments.

• Present new project proposals to the sales department based on customer analysis.

• Contribute to sales presentations showcasing all technical features and processes.

• Perform and track annual customer business reviews for accounts >20K.

• Look for additional opportunities within territory base to grow sales and profit.

• Consistently provide added value to all customers and co-workers.

Behavior and Skills:

• Customer service focus & results oriented

• Operate with a sense of urgency and with the best interest of the customer and company in mind.

• Sincere and open communication

• Ability and willingness to travel a local route with some overnight travel possible

• Competency in CAD and/or similar basic drawing program for piping/hydronics flows is preferred

• Mechanically inclined with basic electronics and plumbing skills preferred

Education and Work Experience:

• College or Technical/ Trade School Degree in Engineering, Technical Field

-or-

• 3+ years of experience in water treatment or plumbing.

Work Environment:

This position is largely self-directed and requires understanding of company policy, procedures, and values. Team members will be required to adhere to all safety requirements in all work environments. While performing the duties of this position, the team member will be exposed to moving, mechanical parts, dusty conditions, high noise levels, internal and external temperature / weather conditions, and exposed to chemicals.

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and / or move up to 60 pounds, climb, stoop, kneel, crouch, crawl, and regularly required to sit.

Scientific Water is an Equal Opportunity Employer.