Customer Service with QuickBooks
Job Description
Job Description
Top Job
Located in Tinton Falls, NJ Salary: $20 - $23/hour Customer Service RepresentativeLocation: Monmouth County, NJ
Type: Full-time | Compensation: $20-$23 per hour
Schedule: Monday-Friday, 8:30 AM - 5:00 PM Our client, a growing company in the commercial cleaning supply industry , is seeking an experienced and detail-oriented Customer Service Representative to join their team. This role is ideal for someone who thrives in a fast-paced environment and takes pride in supporting customers and internal teams with efficiency and care. What You'll Do As a key member of the customer service team, you'll be responsible for managing the full customer order process while ensuring accuracy, responsiveness, and high-quality service.
- Accurately enter customer orders and manage related documentation (invoicing, scanning, filing)
- Respond to customer inquiries promptly and professionally
- Handle escalated issues with urgency and resolve them effectively
- Collaborate across departments to ensure smooth service delivery
- Verify pricing during order entry and proactively resolve discrepancies
- Communicate product specifications clearly to customers
- Apply your product knowledge to help customers make informed decisions
- Maintain strong and professional communication via phone and email
- 3+ years of customer service experience , ideally in a product-based or distribution environment
- Experience using QuickBooks (required) or similar ERP systems
- Familiarity with customer-specific portals
- Excellent written and verbal communication skills
- Strong attention to detail and ability to resolve order or pricing issues
- A proactive, team-oriented approach with a focus on customer satisfaction
- $20-$23 per hour , based on experience
- Monday-Friday schedule , 8:30 AM to 5:00 PM
- 401(k) with employer matching
- Health, dental, and vision insurance
- Paid time off and holidays
- Friendly, collaborative work environment
- Opportunities for growth in a stable and essential industry
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