Client Services Specialist

Job Description

Job Description

Description:

NATIONWIDE PROPERTY & APPRAISAL SERVICES, LLC IS A COMPANY OF PEOPLE COMMITTED TO:

· Providing the Customer with the finest Appraisal Management Company (AMC) products backed by consistently top-quality service.

· Treating the Customer as we expect to be treated – putting the Customer first every day – and meaning it.

· Being leaders in innovation, quality, efficiency and customer satisfaction. Being known for doing the little things and the big things as well.

· Insisting on an inclusive work environment where every single person is given the encouragement, support and opportunity to be successful.

· Expecting and accepting from ourselves nothing short of the best. Remembering that each of us, the people of Nationwide, makes the unassailable difference.

Purpose:

The purpose of the Client Services department is to serve as the primary point of coordination between clients, vendors, and internal teams to ensure successful execution of residential and commercial valuation assignments. This includes interpreting client needs, developing appropriate descriptions of work, and managing assignments through completion while maintaining strong, long-term client relationships.

Ideal Candidate for Position:

· Demonstrates strong communication skills, with the ability to clearly and professionally engage with clients, vendors, and internal stakeholders.

· Comfortable working in a fast-paced environment that requires managing multiple assignments and shifting priorities.

· Able to analyze information, ask the right questions, and make sound decisions in situations where direction may not always be clearly defined.

· Self-motivated and capable of working both independently and collaboratively within a remote team environment.

· Detail-oriented with strong organizational skills and a high level of accountability for assigned work.

· Prior experience in appraisal, real estate, or lending is preferred.

Application Note:
As part of your application, please briefly describe a situation where you had to manage a client request with incomplete information and how you handled it.