Patient Services Representative
Job Description
Job Description
Top New Jersey hospital, day shift, but flex for rotating weekends.
Answers telephone calls in a clear and concise manner and provides necessary information in a courteous and
professional manner.
• Advances callers to appropriate destination numbers.
• Processes patient requests through computerized telephone system, for installation of patient telephones.
• Disconnects telephone service determined by IBM daily discharge list.
• Initiates opening and closing of patient’s phones according designated time of service.
• Enters required data in various computerized voice/data systems.
voice/data systems
• Telephones patients to inform them of telephone service and dialing instructions.
• Responds in a timely and professional manner to various emergency alarm systems and notifies designated
personnel. In addition, announces emergency codes over paging system in a calm, clear professional
manner.
• Demonstrates effective oral communication skills.
• Monitors lists of all current on-call emergency services and maintains correct beeper and home phone
numbers.
• Understands all disaster plan policies and procedures and is able to implement all necessary responses
accordingly.
• Forwards all necessary repair requests and handicap equipment requests to the Director/Technician of
Communications.
• Follows the instruction and guidance given By the Director of Communication.
• Informs Director of all patient or staff complaints or concerns.
• Performs any related duties as assigned. *HS Diploma or GED
*Experience working with switchboards and transferring calls to various departments
*Experience with data entry is preferred
*Experience from a healthcare environment is required
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