Customer Service Representative - Route 516 Animal Hospital

Encore Vet Group
Old Bridge, NJ
Overview:

Be the first smile they see. The voice they trust. The heart of our front desk.

At Route 516 Animal Hospital , we’re more than just a veterinary clinic - we’re a team that leads with compassion, connection, and care. We’re looking for a Part -Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

Why you'll love us:

  • Team First Culture - We treat every pet like family and value every team member like gold, creating a supportive and caring environment.
  • Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
  • Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

What you'll be doing:

  • Greeting clients with warmth and professionalism, in person and on the phone.

  • Scheduling appointments and managing daily workflow.

  • Answering questions and providing clear, compassionate client education.

  • Maintaining accurate records and updating patient files.

  • Supporting the veterinary team with communication and coordination.

  • Processing payments and checking clients in and out.

  • Helping to ensure a calm, organized, and welcoming lobby experience.

You are...

  • A people person who loves to create great experiences from the first phone call to the final tail wag.

  • Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.

  • A master multitasker who stays cool and kind even during the busiest times.

  • Tech-savvy and confident navigating digital systems and patient charts.

  • Calm, clear, and compassionate, especially when pet parents are stressed.

  • Eager to grow your skills in a hospital that values professional development and team culture.

What's in it for you?

  • Competitive pay, based on experience
  • Medical, dental, vision, and life insurance
  • Free virtual mental health services
  • Generous CE allowance + paid CE time
  • Uniform allowance
  • Pet care discounts for your personal pets
  • PTO, floating holidays, parental leave, and military leave
  • A robust Employee Assistance Program (from finances to wellness and everything in between)
  • Access to Encore Vet Group’s library of training, CE, and career development resources
  • A 401(k) with up to 5% company match .

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out:

Route 516 Animal Hospital is proud to be partnered by Encore Vet Group – see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.

Responsibilities:

Pay Range: USD $16.00 - USD $18.00 /Hr.
Posted 2026-01-30

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