Customer Service Representative - Route 516 Animal Hospital

Be the first smile they see. The voice they trust. The heart of our front desk.

At Route 516 Animal Hospital , we’re more than just a veterinary clinic—we’re a team that leads with compassion, connection, and care. We’re looking for a Customer Service Representative to join our part-time crew and bring warmth, efficiency, and energy to our front desk.

🐾 Why Join Route 516 Animal Hospital ?

Because we care—about pets, their people, and the team members who make it all happen. As a full-service hospital, we offer everything from wellness care to surgery with cutting-edge technology and a close-knit, supportive team.

We pride ourselves on delivering gold-standard care while making every client and patient feel seen, heard, and valued. If you thrive in a fast-paced environment where every day makes a difference, we might be the perfect match.

💬 This Role Might Be Perfect for You If:

• You’re a people person who loves to create great experiences from the first phone call to the final tail wag

• You’re organized and detail-obsessed , keeping appointments, records, and communication running smoothly

• You’re a master multitasker who can stay cool and kind even during the busiest times

• You’re tech-savvy and confident navigating digital systems and patient charts

• You take pride in being calm, clear, and compassionate —especially when pet parents are stressed

• You want to grow your skills in a hospital that values professional development and team culture

💼 The Perks + Benefits (Yep, You Get These Too!)

Even as a part-time team member (25+ hours/week), we’ve got your back:

• 💸 Up to a 5% match on your 401(k)

• 📚 Generous CE allowance (because learning never stops!)

• 👕 Uniform allowance to keep you comfy and professional

• 🐶 Discounted pet care for your personal pets

• 🏖️ PTO for employees working 25+ hours/week

• 💪 A robust Employee Assistance Program —packed with tools and resources for your well-being

• 🔥 Access to Encore Vet Group’s learning library , with tons of education and training content

*The pay range for this position is $16 – $18 per hour, based on experience and skills. Final pay will be determined during the hiring process.

Want to work somewhere you can grow, belong, and be part of something special?Apply today!

Check us out:

Route 516 Animal Hospital is proud to be partnered by Encore Vet Group – see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.