Front Desk Sales Associate

Job Description

Job Description

Front Desk Sales Associate

Job Summary

The Front Desk & Sales Associate is responsible for delivering an exceptional experience to prospective and current students while supporting the daily operations of the academy. This role combines customer service, sales, lead management, and administrative responsibilities to help grow and maintain a thriving academy environment.

The ideal candidate is energetic, organized, personable, and comfortable building relationships with prospective students and families. This position serves as the first point of contact for many visitors and plays a key role in converting inquiries into enrolled students.

General Accountabilities

Sales & Lead Management
Contact prospective students and families through phone calls, text messages, and email.
Schedule introductory classes and appointments for prospective students.
Follow established lead follow-up procedures to maximize enrollment opportunities.
Maintain accurate and up-to-date records within the academy's client management system.
Track leads through the sales pipeline and ensure timely follow-up.
Assist in achieving monthly enrollment and retention goals.

Customer Service
Greet students, parents, and visitors in a professional and welcoming manner.
Provide exceptional customer service to all academy members and guests.
Answer incoming phone calls and respond to inquiries promptly and accurately.
Assist students and families with account questions, scheduling, and general academy information.
Help create a positive and professional atmosphere that reflects the values of Rolles Gracie Academy.

Administrative Responsibilities
Maintain accurate student records and account information.
Process memberships, program registrations, and related paperwork.
Support attendance tracking and general front desk operations.
Ensure the reception area remains clean, organized, and presentable at all times.
Assist with academy events, promotions, and special projects as needed.

Team & Culture
Represent the academy's mission, values, and culture in all interactions.
Communicate effectively with instructors and management.
Contribute to a positive, professional, and team-oriented work environment.
Participate in staff meetings and ongoing training when required.

Job Qualifications

Required
Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
Highly organized with strong attention to detail.
Ability to multitask and prioritize effectively in a fast-paced environment.
Basic computer proficiency and ability to learn new software systems.
Reliable transportation and ability to commute to Lake Mary, FL.
Ability to work evenings and weekends as needed.

Preferred
Previous experience in sales, customer service, hospitality, retail, fitness, or martial arts environments.
Experience using CRM or client management software.
Experience handling inbound and outbound sales calls.
Familiarity with martial arts, fitness, or youth development programs.

Skills
problem-solvingGoogle workspacehighly organizedstrong attention to detailcustomer servicesalescommunication

Company Description

About Rolles Gracie Academy

Rolles Gracie Academy is a premier Brazilian Jiu-Jitsu and youth development academy rooted in over 100 years of Gracie family tradition. Led by 3rd-generation Gracie family member and world-renowned instructor Rolles Gracie, our mission is to help students of all ages build confidence, discipline, resilience, and healthy lifestyles through the practice of Brazilian Jiu-Jitsu.

More than a martial arts school, we are a community dedicated to personal growth. Our programs focus not only on technical skill development but also on character development, leadership, emotional regulation, and life skills that extend far beyond the mats.

We serve children, teens, and adults in a safe, welcoming, and family-oriented environment where students are encouraged to challenge themselves, support one another, and pursue continuous improvement.

By joining Rolles Gracie Academy, you become part of a team carrying forward a legacy that helped create Brazilian Jiu-Jitsu while making a meaningful impact on the lives of students and families every day.

Company Description

About Rolles Gracie Academy\r\n\r\nRolles Gracie Academy is a premier Brazilian Jiu-Jitsu and youth development academy rooted in over 100 years of Gracie family tradition. Led by 3rd-generation Gracie family member and world-renowned instructor Rolles Gracie, our mission is to help students of all ages build confidence, discipline, resilience, and healthy lifestyles through the practice of Brazilian Jiu-Jitsu.\r\n\r\nMore than a martial arts school, we are a community dedicated to personal growth. Our programs focus not only on technical skill development but also on character development, leadership, emotional regulation, and life skills that extend far beyond the mats.\r\n\r\nWe serve children, teens, and adults in a safe, welcoming, and family-oriented environment where students are encouraged to challenge themselves, support one another, and pursue continuous improvement.\r\n\r\nBy joining Rolles Gracie Academy, you become part of a team carrying forward a legacy that helped create Brazilian Jiu-Jitsu while making a meaningful impact on the lives of students and families every day.