Administrative Clerk

Job Description

Job Description

We are seeking an Administrative Specialist to join our team! You will perform clerical and administrative functions in order to: drive company success, bring positive light on the Provision brand image, and provide top customer service to establish Provision Eyecare as the premier, full-service destination for high quality eye care. No prior experience in the eye care industry is required.

You should be a very reliable and organized team player to be the point of reference for all queries, requests or issues and be an integral part of the company’s flow of operations. The ideal candidate would be proactive in professional development to advance in our company.

The Admin Specialist performs clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process. Follows up on accounts that require further evaluation. Works with others in a team environment, provide support in order to optimize workflow procedures in the office. You will assist technicians, doctors and other staff by supporting them with planning and distributing information accurately, and submitting timely communications to insurances. You should be very timely and reliable to be an integral part of the company’s flow of operations.

Responsibilities

• Maintains patient demographic information and data collection systems.
• Data entry
• Coordinate with Scheduling and revision of appointment errors
• Verify insurance eligibility for both medical and vision insurances for upcoming appointments by utilizing online websites or by contacting the carriers directly.
• Prepare and disseminate correspondence, memos and forms
• Review patient deductibles and/or copays and enter into the billing system and spreadsheets provided to the patient facing staff at all locations.
• Support and facilitate the completion of regular reports
• Assist patient facing staff and call center staff in understanding carrier websites and verification of eligibility.
• Enter insurance referrals as needed.
• Document expenses and hand in reports
• Participates in development of organization procedures and update of forms and manuals.
• Answers questions from patients, clerical staff and insurance companies.
• Communicate and coordinate across insurances, vendors, other healthcare offices, and patients
• Submit clean claims, applications and other documentation to insurances and other companies we work with
• Greet and assist onsite guests with positive energy
• Answer inbound telephone calls professionally and positively
• Recall past clientele to boost appointment volume
• Assist patients with placing orders, tracking orders
• Assist with implementing positive feedback and outreach
• Develop and implement organized filing systems
• Perform all office tasks within their deadlines
• Monitor office supplies and replenish them
• Undertake other duties as needed around the office

Skills

• Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience
• Strong knowledge of administrative and clerical procedures.
• Ability to work independently on assigned tasks, as well as to accept direction on given assignments.
• Exhibit high level of quality through attention to detail and monitoring of work, must excel in multi-tasking and time management capability
• Excellent written and verbal communication skills
• Integrity and professionalism
• Proficiency in MS Office suite of software, HCFA forms, CMS forms, insurance language
• Proficient in computers and relevant software applications and practice management technology.
• Possession of strong problem solving skills and sound judgment.
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.

Required Experience

• Bachelor's degree or 4+ years of experience
• Customer service experience
• Prior experience with insurances in a medical office