General Manager - Shake Shack

General Manager QSR

Learn more about the general tasks related to this opportunity below, as well as required skills.

As the General Manager of a quick service restaurant (QSR), you will be responsible for managing the overall day‑to‑day operations and profitability of a food and beverage concept located inside a travel plaza on a major highway. This position is charged with operating an assigned quick service restaurant (QSR) and leading a dedicated team that achieves or exceeds the targeted financial and performance metrics.

What You’ll Do

• Lead the day‑to‑day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
  
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
  
• Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
  
• Foster an engaging work culture of learning, development, and recognition.
  
• Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
  
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team.
  
• Monitor and enforce cash handling policies and procedures.
  
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
  
• Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long‑term customer relationships.
  
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
  
• Maintain seamless, cooperative relationships with business partners, vendors, and the communities.
  

Essential Experience & Skills

• Ability to operate in and lead a team in a fast‑paced environment.
  
• Demonstrates team management, delegation, and issue resolution skills and the ability to multi‑task.
  
• Uses judgment and discretion to resolve less routine questions and problems.
  
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
  
• Proficient computer skills.
  
• ServSafe Certification Preferred.
  

Requirements

• High school diploma or general education development (GED) equivalent.
  
• 2+ years of experience as a supervisor or unit‑level manager in a quick service restaurant.
  
• Available to work a flexible on‑site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
  
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
  
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
  
• Occasionally attend meetings or travel to support other locations. xrczosw
  

Benefits

• Flexible Schedules
  
• Medical/Dental/Vision Insurance
  
• Paid Time Off
  
• 401(k) with Company Match
  
• Earned Wage Access – Pay on Demand
  
• Education Assistance
  
• Employee Referral Bonus
  
  
• Meal Discount
  
• Pet Insurance
  

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).