2570-Program Operations Coordinator

Job Description

Job Description

Program Operations Coordinator

Full Time/Non-Exempt

Location: Cherry Hill, NJ

Compensation: $18/21/hr

Reports To: Program Supervisor

Department: Transitions/Homebound Services

Position Summary:

The Program Operations Coordinator serves as the central point of coordination for the Transitions and Homebound programs, ensuring an exceptional experience for school district partners, families, students, and staff. This position combines administrative excellence with case coordination, customer service, scheduling, and operational support to ensure students receive timely, organized, and high-quality services.

The coordinator is responsible for managing daily program operations, supporting student enrollment and onboarding, coordinating communication between internal departments and external stakeholders, maintaining accurate documentation, and ensuring efficient workflows from initial referral through service delivery. This role plays a critical part in strengthening district relationships by serving as a reliable, responsive connector across programs.

Job Responsibilities:

• Coordinate the daily administrative operations of the Transitions and Homebound programs.
• Manage student records, attendance, documentation, and program files.
• Maintain accurate data within internal systems.
• Prepare reports, spreadsheets, and program documentation.
• Order and maintain office and program supplies.
• Assist with program events and special initiatives.

District & Family Coordination:

• Serve as a primary administrative contact for school districts, families, and referral sources.
• Coordinate new referrals and onboarding activities.
• Facilitate communication between districts, instructors, clinicians, and program leadership.
• Ensure all required paperwork is completed accurately and timely.
• Respond promptly to district and family inquiries while providing exceptional customer service.

Scheduling & Case Coordination:

• Coordinate homebound instructional schedules.
• Assist with assigning staff based on availability and student needs.
• Schedule meetings, intake appointments, and case reviews.
• Monitor service requests and documentation requirements.
• Track program timelines and follow up on outstanding items.

Administrative Support:

• Answer phones and greet visitors.
• Support the Program Supervisor with calendars, scheduling, and administrative needs.
• Maintain common office spaces.
• Prepare announcements, correspondence, and meeting materials.
• Support monthly reporting and billing preparation.

Collaboration:

• Work closely with Finance, HR, Business Development, Clinical Leadership, and Educational staff.
• Maintain positive working relationships with school districts and community partners.
• Identify opportunities to connect families and districts with additional First Children Services programs when appropriate.
• Contribute to a positive, collaborative team culture.

Qualifications:

High School Diploma preferred; Bachelor’s Degree in Education, Human Services, Business Administration, Healthcare Administration, or related field is a plus.

Experience:

• 2–4 years of administrative, education, healthcare, or program coordination experience.
• Experience working with schools, behavioral health, or human services preferred.
• Experience coordinating multiple projects simultaneously.

Skills:

• Outstanding organizational and time management skills.
• Strong customer service mindset.
• Excellent written and verbal communication.
• Ability to prioritize multiple competing tasks.
• Strong attention to detail.
• High level of professionalism and confidentiality.
• Advanced Microsoft Office skills.
• Experience with student information systems or CRM platforms (HubSpot, Gradelink, etc.) preferred.

Benefits:

Our benefit package includes medical, dental, and vision plans, vacation/sick pay, life insurance, short & long-term disability, access to EAP and discount plans, 401(k) retirement plan, and employee referral bonus plan. 

Who we are:  

First Children Services is comprised of a dedicated team of professionals committed to providing the very best services day in and day out. We integrate a variety of effective techniques along with family involvement to achieve optimum results. At First Children Services, children and their families with the most extraordinary challenges are met with compassion, dedication and determination.

EEO: 

First Children Services is an equal opportunity employer and provider. Our agency prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

First Children Services is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition ID number of the position for which you are applying.