Director Financial Aid
- Manages the campus Financial Aid Department.
- Interviews and hires all new staff members.
- Directly responsible for the technical training of new employees and updating current employees.
- Monitors the student financial assistance process to ensure that “Financial Aid Packages” are processed and funds received.
- Monitors the award processing of grant programs and Perkins funds, ensuring that institutional allocations of SEOG Perkins are awarded, but not overextended.
- Responsible for ensuring that all Stafford/PLUS/UNSUB and Sallie Mae ALT Loans are completed correctly and in a timely fashion.
- Monitors the timeliness of all 1st, 2nd, and 3rd Academic Year Loan activity.
- Achieves measured default rates at a level no greater than the established goals.
- Monitors and controls budget items for the department to achieve the planned financial results.
- Actively participate in programs targeted to improve retention, customer satisfaction and show rates.
- Accountable to ensure professional development of staff.
- Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.
- Recognizes and rewards employee contributions and achievements.
- Other duties as assigned. Qualifications: Education / Experience
- Bachelor's degree in related field preferred.
- Minimum five years leadership or management experience strongly preferred.
- Minimum five years experience in an administrative position in the Financial Aid office of a public or approved private post-secondary school is strongly preferred.
- Excellent interpersonal communication skills both verbal and written.
- Ability to handle multiple tasks in a fast-paced environment where deadlines are essential.
- Strong organizational and analytical skills.
- Extensive knowledge of financial aid regulations and procedures.
- Ability to use good judgment, problem-solving and decision-making skills.
- Ability to maintain confidentiality and professional decorum.
- Knowledge of personal computer software applications including Word, Excel, and Access.
- Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday
- Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
- Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
- Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
- Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
- Will require minimal overnight travel.
- Work is performed indoors in a climate-controlled environment.
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