Investment Operations Associate

Position Objective
The Senior Client Associate is a support position for the office. Responsibilities include data gathering and analysis, development of financial planning recommendations, implementation and portfolio management. Associates may also participate in developing investment and financial planning strategies as part of the firm’s Investment Committee and Financial Planning Committee. The Senior Client Associate will deliver high-quality service and operational support to retirement plan and wealth management clients by managing day-to-day inquiries, coordinating account operations, and ensuring accurate and timely execution of all client service activities. This role supports advisors in providing an exceptional client experience and helps maintain the firm’s operational efficiency and compliance standards.

Typical Duties and Responsibilities:
Wealth Management :

• Leads the preparation of client investment reviews and financial plans, enabling advisors to maintain a high-touch service model while expanding capacity.
• Oversees daily model trading and rebalancing for all managed portfolios, ensuring accuracy and compliance across mutual fund, ETF, UMA, and Pontera platforms.
• Manages Addepar and Tamarac systems (performance reporting, client portals, billing) to maintain data integrity.
• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current
• Process account onboarding tasks: client intake forms, custodial applications, money movements, transfers (ACATs), and account maintenance changes.
• Assist with trading and rebalancing workflows by preparing trade files, confirming allocations, and monitoring settlement activity (as permitted by firm policy).
• Produce portfolio reports, RMD reminders, tax document packets, and quarterly statements.
• Coordinate with custodians to resolve account issues, update beneficiary designations, and support tax reporting needs.
• Serves as a key client contact for investment-related inquiries, ensuring responsive service and client satisfaction
• Owns account setup, trading, rebalancing for all Pontera accounts
• Assist in preparing due diligence materials for Product Review Committee

Retirement Plan Services:

• Works with home office affiliates in preparing of all investment and plan reviews for plan advisors.
• Acts as the primary liaison between clients and recordkeepers, coordinating investment changes, data integrity, and issue resolution
• Client service, including preparing for client meetings, planning updates, portfolio changes and reviews, information data gathering, portfolio returns, and implementation of recommendations
• Serve as the first point of contact for client inquiries by phone and email; triage questions related to retirement plans, investment accounts, and general service needs.
• Prepare meeting materials, performance reports, fee disclosures, and follow-up summaries for both retirement plan sponsors and wealth management clients.
• Support advisors during client meetings by organizing documentation and managing pre- and post-meeting workflows.
• Maintain a high level of professionalism and service quality consistent with industry regulatory expectations.

Position Requirements

• Experience with Tamarac, Addepar and Schwab Advisor Center
• Series 65 or equivalent
• Ability to multi-task and manage time effectively
• A team player, with strong leadership skills
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent written and oral communication skills and listening skills
• Desire/ability to work successfully in a small company environment
• Detail-oriented focus and a professional demeanor

Perks & Benefits

• 401(k) with Employer Match
• Health Insurance (with HSA option)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Paid Time Off Policy
• Flexible Spending Account (FSA)
• Healthy Work/Life Balance
• Maternity/Paternity Leave Policy

About World Investment Advisors
As part of World Insurance Associates, World Investment Advisors is a nationally recognized financial services firm dedicated to providing the industry’s premier wealth management and retirement plan investment advisory services to individuals, high net worth families and employers. Collectively, WIA and its affiliates advise pm $76B assets 1 across 65 offices and 310 team members.

Stimulating Environment
At World Investment Advisors, we strive to provide a challenging, stimulating environment for the best and brightest in the industry. We believe our employees can best serve our clients and advisors in an atmosphere where individuals are treated fairly, where professional growth is fostered and encouraged, and where a healthy balance between work and home life is respected and preserved. We promote a friendly and collaborative work environment. We are motivated by team camaraderie and are obsessed with doing the right thing for our plan sponsor clients and their plan participants.

Team-Oriented
Professionals typically work together in teams with multiple people from different departments to meet our clients’ needs. Our junior staff works with their team members to develop the skills and knowledge to succeed and assume more senior level positions as they progress at our firm. We welcome team members from different backgrounds with different perspectives to help us innovate and make a difference for our customers and our communities.

Why World?

• Great company culture with an awesome team-oriented atmosphere!
• Mentorship Opportunities
• Ability to serve on different internal steering committees (Charitable Giving, DEI, Social, etc.)
• Professional growth opportunities
• Friendly and collaborative work environment
• Employee perks including fun team building opportunities, yoga/wellness, charitable giving/volunteering

Compensation

This position is located in Illinois. The base salary for this position at the time of this posting may range from $75,000 to $90,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit for more details.

World Investment Advisors is an equal opportunity employer. We believe the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. World is committed to equality and deeply believes in diversity in sexual orientation, gender, race, religion, ethnicity and other qualities that makes us all different.

TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.

1 As of December 31, 2023, the WIA network of advisors and firms collectively provides support to over $55.4 billion in assets across a variety of channels including investment management and retirement plan consulting services. This includes regulatory assets under management (AUM) of over $24.5 billion.

#LI-GP1