User Support Specialist III

SUMMARY: Primarily responsible for monitoring and troubleshooting the clinical application interfaces. Troubleshoots desktops/hardware/printer issues.



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
1. Supports the end-user community in the effective access and use of University Hospital information resources and compliance with infrastructure and operating standards.
2. Monitors and troubleshoots HL7 Protocol Application interfaces.
3. Provides tier 1 support for Clinical Application, and other ancillary systems.
4. Troubleshoots printing issues incorporated with University Hospital applications.
5. Develops and maintains documentation as related to this position.
6. Performs basic hardware repair.
7. At all times, demonstrates interpersonal skills suitable for customer service environment.
8. Assists with the preparation of documentation and informational materials for non-technical users.
9. Relates with the end-user community in a manner that promotes confidence in the client and the image of IST as a professional service-oriented organization.
10. Understands and accepts the responsibilities of working in a 24/7 environment.
11. Understands and adheres to University Hospital s compliance standards as they appear in University Hospital's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
12. Keeps abreast of all pertinent federal, state and University Hospital regulations, laws, and policies as they presently exist and as they change or are modified.
13. Performs other related duties as assigned.



JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Associate s Degree in Computer Science, Business Administration, Engineering or a related field plus one (1) year of experience in use or support of desktop computing. Must be proficient in PC support and be able to work in a team environment. Effective oral and written communications skills. Equivalent experience, education, and/or training (IT certifications) may be substituted for the education requirements.





PHYSICAL DEMANDS: The position will, on a daily basis be required to see colors, hear voice and phone, speak, sit, walk, lift and communicate in English both verbally and in writing; required to sit or stand for prolonged periods of time; operate telephone, computer, office and other electronic equipment; and must be able to lift 40 pounds on an occasional basis.



WORK ENVIRONMENT: The position will, on a routine and daily basis, be required to work in a quiet to mildly noisy office environment, and to work with and around electronic and communications equipment during standard business hours.

Certification : None

Level : Entry Level

On-Site Requirement : Monday through Friday. Both shifts are 7am to 3pm EST. If the candidate is here more than 2 months, both would be put into the normal overnight rotation during the week from 3pm to 11pm or 11pm to 7am.

ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.