Sales Development Representative

Job Description

Job Description

Are you someone who recently graduated from college and never really knew what you wanted to do?

Do you want to build yourself a career that is abundant with meaningful work and personal growth instead of just taking another corporate sales job ?

This role is perfect for someone who LOVES building relationships and wants to be the first interaction for our patients who are selected to work in our sports and rehab setting. We aren’t your cookie-cutter doctor’s office. We care first about prioritizing the human element and connection of our interactions with our patients. We have built our practice around delivering world class care to our patients.

The person we are looking for will be confident in asking our patients questions over the phone about their current health status and will ultimately determine which patients are a good fit to come into our office. We do not allow any patient into our office so we can take their money, only those who we know we can help solve their pain for good and those that we get long-lasting clinical outcomes with. Your role will be essential to determining who we can help and who we cannot help.

A good candidate is someone who has strong leadership skills, can control a conversation, and can make anyone they’re speaking to feel validated and important.

The person we are looking for is someone who has a growth-mindset and appreciates being challenged to grow as a person and as a professional. Since we are a team, we regularly train, mentor, and give feedback to one another. You must be coachable to be a good fit on our team.

About the company:

Strive2Move is one of the fastest growing cash-based sports and rehab companies in North America. We are at the forefront of changing the definition of healthcare. Our patients describe us as “there’s nothing like this”. We do everything opposite of traditional health care. Our providers spend one to one time for an hour with each patient, develop a customized plan for them, and treat the root cause of where their pain comes from.

We care passionately about giving people their lives back so that they can do the activities they enjoy and spend time with those who matter most.

Since we deliver high quality care, we have quickly grown from instagram, word of mouth, and direct referrals. Gym owners, trainers, and golf professionals in our community look to us for trusted advice. We treat everyone from crossfitters, moms, NFL players, golfers, and anyone that’s been let down from the traditional medical community.

Our current practice has two providers and is quickly growing and we need your help to prospect leads and quickly give them clarity on how we are world class at what we do in delivering outcomes without the use of medication.

We have a vision well beyond our current set up and we MUST have the right team members in place to do so!

That’s where you come in..

By applying for this job, it is assumed that you care about your health and encourage others to do the same.

Don’t apply for this job if:

• you hate talking on the phone
• you hate working in a team environment
• you hate growing yourself and want to stay exactly how you are for the next 40 years of your life

Mission of The Position:

- To secure 20-25 new appointments per month (5-6 per week) that sit for their appointments for

our Chiro staff.

Scorecard:

● 40% or more conversion rate on incoming calls (including Digital and Non-Digital Leads)

● Secure 20-25 appointments per month

● Make 25 outbound calls per day and execute 10 Instagram Dm Conversations per day

Top 3 Results of Position:

1. To PERSONALLY produce and schedule a minimum of 20-25 appointments per month (4-5

per week)

2. To maintain 100% accuracy of the company’s client database based (including CRM Sales pipeline, Google Sheets and EHR) on calls and email correspondence

3. To meticulously follow the company’s sales process, scripts, tracking of key metrics,

updating records, etc.

Responsibilities and Activities:

● To follow up on leads that have come in for a discovery or evaluation following the

company’s lead follow-up process to qualify them, classify their interest, and route them

to the right “next step” in our process. Also update their information in CRM, Google Sheets, and EHR and ultimately schedule for appointment where appropriate

●To field all inbound calls and calls scheduled online with the goal to qualify appropriately and route them to an appointment

● To make make 10 outbound calls/texts in relation to current sales and promotions

● To call an confirm appointments to reduce no-shows

● To assist in reschedule clients that request to reschedule or cancel or who no-show for

their appointments (consults)

● To update all records in CRM with complete information. This includes keeping records

of conversations, emails, status of leads in our system. We run multiple

offers/campaigns at once requiring knowledge of those offers and the following of that

process

● To use the company’s database and online platforms to find prospects and set

appointments for “discovery call”

● To assist in any manner with Instagram DM’s follow up system

● To grow in personal and professional development of sales strategy, technique, scripts,

and client engagement.

Skills This Position Requires:

● Extreme attention to detail and being highly organized. In this role, updating all fields in

our database is critical for flow and process.

● Excellent project and time management skills

● Ability to independently work and meet deadlines

● Excellent verbal and written communication skills

● Ability to use Google Suite, CRM systems, and navigate digital software

Characteristics of Person Ideal For This Role:

● Loves building relationships with people and providing a true “memorable” experience

● Loves having conversations with potential clients, past clients, and loves forming lasting

relationships

● Loves working in a small company where their input matters and their contributions

directly affect the company

● Is a quick self-motivated learner who is eager to grow, accepts direct feedback on calls and DMs, and is humble to expand their professional skill set

Salary:

• $55,000 to $70,000

Benefits:

• Medical benefits
• Flexible PTO and flexible scheduling
• 401(k) with employer match

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