Automotive Parts Counterperson
Job Description
Job Description
Toyota Universe is looking for an experienced Automotive Parts Counterperson who can thrive in a busy parts department, be customer friendly and be very organized.
Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
Toyota Universe is looking for a friendly, well spoken Telemarketer. This position requires a lot of incoming and outgoing phone calls, candidate must be customer friendly and must be able to work well with others.
Company Description
Toyota Universe is looking for a friendly, well spoken Telemarketer. This position requires a lot of incoming and outgoing phone calls, candidate must be customer friendly and must be able to work well with others.
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