Data and Analytics Manager, Donor Services

Join our team and become a part of something bigger – a force for change in the fight against hunger. The Community Foodbank of New Jersey is more than just a food bank – we champion healthier lifestyles and positively impact social and economic change. Together we can create a stronger, more resilient New Jersey for everyone.

The Manager of Data & Analytics, Donor Services is responsible for the day-to-day management, accuracy, and usability of donor and fundraising data across all development activities. This role directly oversees gift processing and data entry operations, ensures high standards of data quality and timeliness, and produces reliable reporting and analysis to support fundraising strategy, financial reconciliation, and leadership decision-making.

What you’ll do in your role:

Gift Processing & Data Integrity

• Lead and supervise all gift processing and data entry functions, including staff oversight, training, and performance management.
• Ensure accurate and timely recording of gifts, pledges, and adjustments in Salesforce across all fundraising channels.
• Establish and maintain data quality standards, validation procedures, and quality assurance checks.
• Conduct routine audits to identify discrepancies, trends, and opportunities for process improvement.
• Partner with Finance to support accurate monthly reconciliation of donor and gift data.

Reporting & Fundraising Analytics

• Develop and maintain standard and ad hoc reports and dashboards to track fundraising performance, donor engagement, and campaign results.
• Analyze donor behavior, pipeline activity, and revenue trends to generate actionable insights.
• Translate data into clear, strategic recommendations to inform fundraising decisions and performance improvement.

Prospect Research & Development Support

• Provide data insights, prospect lists, and analysis to support donor cultivation, solicitation, and stewardship strategies.
• Collaborate with development staff to identify reporting and data needs aligned with fundraising goals.

Systems Optimization & Process Improvement

• Partner with the CRM Specialist to ensure Salesforce configurations, integrations, and workflows support accurate processing and reporting.
• Document and continuously improve data management and reporting processes to enhance efficiency and usability.
• Serve as the internal subject matter expert on fundraising data, reporting tools, and analytics.
• Ensure data practices align with organizational goals and industry best practices.

Why you’ll love working at CFBNJ: 

• Opportunity for Impact: At CFBNJ, your work drives meaningful changes. Just last year, we provided over 90 million meals and 35 million pounds of fresh produce to our neighbors in need.
• Wellness that Works for You: Rooted in our culture of caring, we offer comprehensive medical, dental, and vision coverage, wellness programs, generous sick/personal time off, 14 paid holidays, childcare resources, and organization-wide engagement days for rest and reflection.
• Professional Development: Grow your career through our Learning Lab, with access to workshops, online courses, and book resources. We also offer tuition assistance and certificate reimbursement for job-related training to support continuous growth.
• Recognition and Belonging: We celebrate great work and grow inspiration with Bonusly, our peer-recognition platform, and foster community through employee resource groups to create space to uplift voices and strength connections
• Retirement Planning: Plan confidently for your future in our 401(k) program, including a 4% company match after one year of service.

What you’ll need to be successful in this role:

• Bachelor’s degree in data analytics, information systems, nonprofit management, business, or a related field, or equivalent experience.
• 3-5 years of experience working with donor databases or CRM systems (Salesforce preferred) in a nonprofit or fundraising environment.
• 1 year of managing a team.
• Demonstrated experience overseeing gift processing and donor data entry with a strong focus on accuracy and internal controls.
• Experience supervising staff and managing day-to-day operational workflows.
• Demonstrated experience with data analysis, reporting, and dashboard creation.
• Strong attention to detail and commitment to data accuracy and integrity.
• Ability to translate complex data into clear, actionable insights for non-technical audiences.
• Proficiency with Microsoft Excel; experience building reports and dashboards.

Pay Transparency: The salary range for this position is $75,800-$102,500. The final rate may be influenced by factors such as the position's scope and responsibilities, work experience, training, job-related skills, internal equity, and market conditions.

CFBNJ is an equal employment opportunity employer and is committed to complying with all applicable laws prohibiting discrimination based on race, religion, color, national or ethnic origin, age, sex , sexual orientation, gender identity or expression, transgender status, marital status, domestic partnership or civil union status, pregnancy or breastfeeding, disability, being a victim of domestic violence, status in the uniformed services of the United States (including veteran status), record of arrest, as well as any other category protected by federal, state or local laws.