Guest Services Representative
Job Description
Job Description
Guest Services Representative
The Guest Services Rep is responsible for providing exceptional customer service to guests, and visitors by creating a welcoming environment, assisting with inquiries, and supporting front desk operations. This role serves as a liaison between departments and ensures a smooth and positive experience for all guests.
Requirements:
• High school diploma or equivalent
• Strong interpersonal and communication skills
• Basic computer proficiency
• Excellent customer service and phone etiquette
• Hospitality/ Hotel experience preferred
Key Responsibilities:
• Greet and assist families and visitors in a friendly and professional manner
• Answer and manage phone calls, voicemails, and messages promptly
• Coordinate scheduling, ensuring accuracy and timeliness of appointments
• Serve as a liaison between departments and communicate issues to management
• Provide directions, tours, and general information about the facility
• Respond to questions, concerns, and complaints with professionalism and care
• Maintain knowledge of the facility and nearby amenities to assist visitors
• Assist with guest room coordination and support services as needed
• Manage office tasks such as inventory, faxing, copying, and mail distribution
• Utilize computer systems and software to support daily operations
Recommended Jobs
Physical Therapist
For more than 30 years, TheraCare has been dedicated to setting the standards for excellence for multi-service healthcare, developmental and educational programs. Our philosophy reflects professional…
Early Childhood - Teacher
Job Description Job Description About This Role The Teacher is responsible for developing a cohesive teaching team, coordinating the curriculum, and managing the day-to-day operational act…
Front Desk
Job Description Job Description Benefits: Competitive salary Employee discounts Opportunity for advancement Join the 4Ever Young team—a leader in anti-aging and wellness with over 110…
Senior Investigative Analyst
About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to dri…
Grand/Large Format Print Operator - ¡SE HABLA ESPAÑOL!
Job Description Job Description At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and oppo…
Patent Agent Intellectual Property & Technology
Job Description Job Description Patent Agent – Intellectual Property & Technology (Multiple Locations) Direct Counsel is seeking an experienced Patent Agent to join a globally recognized, full…
Assistant Sales Development Manager - BJs (Lincoln, RI)
Job Description Job Description Description: Who We Are At C.A. Ferolie, we pride ourselves on maintaining strong traditions of excellence, providing our valued clients with tailored sales …
Director of Product Strategy
Job Description Job Description DIRECTOR OF PRODUCT STRATEGY Dialight is the world leader in LED industrial lighting technology with millions of LED fixtures installed worldwide. We see a wor…
CHHA
Great Caregivers Deserve a Great Place to Work At Senior Helpers, we believe that those who care for others deserve to be cared for too. That’s why we’re proud to be named a Great Place to Work — and …
Housekeeper/ cleaner
Job Description Job Description We are looking for dedicated and reliable house cleaners with passion for making homes sparkling clean . We require. 1) DRIVER LICENSE 2) punctuality 3) q…