Customer Service Coordinator

Description

Primary client focal point to coordinate relocation of household goods.

This individual will work to manage every relocation in an expert, cheerful, and friendly manner while identifying and solving unique family move-related issues. Proactively assess service requirements, coordinate multi-supplier solutions, and ensure client satisfaction through controlled consistent process management. This is an in-office, non-remote position.

Responsibilities

● Work closely with our sales staff and operations planners and dispatchers to insure we deliver the highest level of quality service available.

● Responsible for all daily activity related to the successful relocation of household goods.

● Obtains orders, gathers complete customer information, and quotes client orders.

● Prepare estimates and coordinate third party services.

● Create and update customer profiles.

● Register orders, print tickets, and bills of lading to operations.

● Send correspondence to client, confirming move date.

● Handle all military OA/DA requests.

● Post-move quality calls.

● Prepare driver paperwork and client reports as required.

● Ensure invoicing accuracy to client.

● Handle international relocations, including bookings as well as OA/DA.

● Initiate quick claim process

● Provide solutions to customer issues.

● Schedule services with dispatch.

● Assist other team members as needed.

● Decision making/ problem solving responsibility for non-revenue related issues such as third party service issues, quick claim settlements and date extensions.

● Be the main point of contact for the customer.

Job Type & Location

This is a Contract position based out of Burlington, NJ 08016.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Burlington,NJ 08016.

This position is anticipated to close on Apr 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.