ServiceNow Architect

Job Description

Job Description

ServiceNow Architect

Location: Bridgewater, NJ, 1 day onsite

Duration: 12-Month Contract to Hire (08/16/2026 – 08/16/2027)

Key Responsibilities

• Own and evolve the enterprise ServiceNow platform, serving as the Solution Architect across ITSM, ITAM, ITOM, and future platform capabilities.
• Partner with business stakeholders to understand organizational priorities and translate them into scalable technology solutions.
• Develop technology roadmaps and investment strategies aligned with corporate objectives.
• Lead demand management, prioritization, project planning, vendor oversight, and execution across multiple initiatives.
• Define and govern ServiceNow architecture, including integrations, platform standards, upgrade strategies, data architecture, and instance management.
• Establish and lead a ServiceNow Center of Excellence, driving best practices, governance, development standards, testing procedures, and release management processes.
• Architect automated and integrated business processes that improve efficiency and operational effectiveness.
• Ensure platform readiness for audits and maintain documentation, cross-training strategies, and knowledge management practices.
• Ensure compliance with 21 CFR Part 11, SOX, and GxP requirements, including validation documentation and audit trail integrity.
• Evaluate and implement new ServiceNow products, capabilities, third-party integrations, and marketplace solutions.
• Partner closely with the PMO and senior leadership to prioritize initiatives and balance resource allocation.

Required Qualifications

• 10+ years of progressive experience supporting enterprise applications and business technology solutions.
• 7+ years of experience leading ServiceNow platforms, development teams, or large-scale ServiceNow implementations.
• Deep expertise with ServiceNow ITSM, ITOM, and ITAM modules.
• Strong experience in solution architecture, platform governance, and enterprise integrations.
• Experience leading enterprise-wide application implementation projects.
• Strong business systems analysis and SDLC experience utilizing Agile and/or Waterfall methodologies.
• 3+ years of direct people management experience, including hiring, developing, mentoring, and retaining technical talent.
• Experience managing vendors and third-party implementation partners.
• Strong understanding of IT operations, enterprise systems, and platform administration.
• Proven ability to influence senior stakeholders and lead cross-functional initiatives.
• Experience working within regulated environments requiring GxP, SOX, and 21 CFR Part 11 compliance.

Preferred Qualifications

• Pharmaceutical, biotechnology, or life sciences industry experience.
• ITIL Certification.
• PMP Certification.
• ServiceNow Certified Implementation Specialist Certification.
• Experience building and scaling ServiceNow Centers of Excellence.