After Sales Engineer

After-Sales Engineer (AGV Systems)

Locations: New Jersey or Los Angeles, USA

Salary: USD $73,000 – $103,000 per annum ( CNY 500,000 – 700,000) + benefits

About the Company

Our client is an internationally recognised innovator in warehouse automation and intelligent logistics solutions . Headquartered in Asia with a strong global footprint, the company specialises in the design and deployment of advanced robotic sorting systems and autonomous mobile technologies (AGVs) .

With thousands of deployed systems across North America, Europe, and Asia , their solutions support leading organisations in e-commerce, retail, manufacturing, pharmaceuticals, and logistics . The business is known for its strong R&D capability, extensive patent portfolio, and ability to deliver high-efficiency, scalable automation that significantly reduces labour costs while improving operational performance.

Following sustained global growth, the organisation is expanding its technical support presence across the United States .

Role Overview

As an After-Sales Engineer, you will be responsible for ensuring the optimal performance of AGV and automated logistics systems across client sites. You will provide hands-on troubleshooting, maintenance, system support, and customer training , playing a key role in delivering a high-quality after-sales experience.

This is a customer-facing, field-based role requiring strong technical expertise, responsiveness, and the ability to operate in dynamic, international project environments .

Key Responsibilities

• Provide rapid response and resolution to customer-reported faults across AGV hardware and software systems
• Perform diagnosis, troubleshooting, and repair , ensuring minimal downtime and fast system recovery
• Deliver remote and on-site technical support , including emergency interventions when required
• Support installation, commissioning, and system testing at customer sites
• Develop and deliver technical documentation (service reports, operating manuals, training materials) in English
• Conduct customer training sessions on system operation, maintenance, and best practices
• Carry out preventative maintenance and system inspections to reduce risk and improve reliability
• Manage local spare parts inventory , coordinating with global teams
• Gather and communicate customer feedback , contributing to continuous product improvement
• Ensure all work is conducted in accordance with local health, safety, and compliance standards

Candidate Requirements

• Degree or diploma in Mechanical Engineering, Electrical Engineering, Automation, or a related field
• Experience working with AGV systems, robotics, or warehouse automation technologies
• Strong technical knowledge of sensors, control systems, and network communication
• Ability to interpret electrical schematics and CAD drawings
• Hands-on experience with diagnostic tools (e.g., multimeter)
• Strong written and verbal communication skills in English ( Chinese language skills are highly advantageous )
• Experience producing technical reports, documentation, and training materials
• Strong problem-solving ability with a customer-focused mindset
• Ability to work independently and within multinational teams
• Flexibility to travel internationally when required

Preferred Qualifications

• Experience within intralogistics, warehousing, or automation environments
• Additional language skills such as Spanish or German
• Relevant technical certifications (electrical, automation systems, or similar)

Why Join?

• Work with cutting-edge robotics and automation technology
• Join a fast-growing international organisation with strong innovation focus
• Gain exposure to global projects and major enterprise clients
• Clear opportunities for career progression and technical development
• Competitive salary and benefits package aligned to US market standards

Process & Additional Information

• Work Type:  On-site (New Jersey or Los Angeles)
• Employment Structure:  Third-party employment (EOR model)
• Interview Process:
  1. HR Interview
  2. Regional Leadership Interview
  3. Global Leadership Interview
• Reporting into  regional leadership within the international business division