Debit Card Rep I

Overview:

DEBIT CARD REP I

WHAT IS THE OPPORTUNITY?

The Debit Ops Representative processes ATM Card, Debit card and prepaid card orders in addition to other back office functions such as call back and certifications. The representative must follow all required processes and standards to ensure the accuracy of card fulfillment and submissions. This position typically works under close supervision and direction.

WHAT WILL YOU DO?

• Processes individual new/replacement card orders and prepaid card, using a variety of software and hardware
• Strictly follows all department control processes and reporting requirements
• Prepares packages for shipping and creates shipping labels
• Performs physical counts of inventory and makes appropriate adjustments on inventory levels under supervisor’s guidance.
• Performs end of day reconciliation of physical stock against various computer reports
• Performs routine administrative duties, including data entry and organizing courier pick-ups
• Tracks inventory movement and keeps accurate records
• Reviews production orders or schedules and ensures scheduling delivery dates is met.
• Be able to identify and report defects or machine malfunctions. Troubleshoot and solve minor machine malfunctions and report when machine output is not meeting production standards.
• Responsible for quality of work, and housekeeping of work area.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Minimum 1 years of financial services experience
• Minimum 1 years of direct client service experience
• Minimum 1 years of bank card operations or ATM experience

Additional Qualifications

• Organized with an ability to handle multiple tasks and insure proper follow up is maintained.
• Good team player with a positive attitude.
• Must excel in a fast paced environment and be able to respond in deadline situations.
• The candidate must be proficient with MS Office, strong knowledge in excel.
• Able to work extended hours when required.
• Reasoning ability: Ability to apply common sense understanding to carry out instructions.
• Ability to deal with problems and meet deadlines.
• Able to communicate effectively.
• Must be available and able to work flexible hours, as required.
• Handle other tasks as the need arises

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $18.39 - $27.62 per hour. Exact compensation may vary based on skills, experience, and location.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.