Customer Service
- Pay rate: $22 per hour
- Burlington, NJ
- These are part time positions with the following hours/days needed:
- 2 workers for: M-F 10-3 ET
- 1 worker for: M-F 9-1 ET
- 1 worker for: M-Th 9:30-1:30 ET
- Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers’ needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication.
- Provides accurate, valid and complete information by using the right methods/tools.
- Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
- Keeps records of customer interactions, processes customer accounts and files documents.
- Follows communication procedures, guidelines and policies.
- Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes.
- Places parts and supply orders, provides price quotes, RMA’s, debits, credits, Web Store enrollments, and performs basic trouble shooting
- HS Diploma, GED, or equivalent experience required
- Less than one year of related experience.
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