Sales Account Manager | Inside Supermarket Systems Sales

Ravyx CA
Vineland, NJ
Position Summary

The Sales Account Manager | Inside Supermarket Systems Sales is responsible for managing, retaining, and growing a portfolio of approximately 100 independent grocers and smaller retail customer accounts. This role serves as the primary relationship owner and trusted advisor, driving recurring revenue, maintenance renewals, customer retention, and strategic revenue growth.

Working cross-functionally with Technical Services, Project Management, Support, and Sales Leadership, this position ensures customers maximize the value of their retail technology solutions while identifying opportunities for system upgrades, product expansion, and long-term partnership development.

Key Responsibilities

Account Management, Retention & Growth

  • Manage a portfolio of independentgrocersand smaller retail accounts, serving as the primary relationship owner and trusted advisor.
  • Maintain a structured communication cadence to strengthen partnerships, proactivelyidentifycustomer needs, driveupsellingand cross-selling opportunities, and support long-term revenue growth.
  • Conduct Annual Business Reviews (ABRs) to assess performance, review service levels, discuss strategic goals,identifyexpansion opportunities, and manage maintenance renewals to ensure high retention and recurring revenue stability.
  • Develop and execute annual account plans focused on retention, renewal security, competitive defense, and revenue expansion.

Sales Execution & Pipeline Management

  • Generateaccuratequotes, proposals, and renewal documentation while actively managing pipeline activity in Salesforce (CRM).
  • Monitor system lifecycle milestones, aging equipment, and campaign initiatives to proactively recommend upgrades and replacements.
  • Achieve assigned revenue, renewal, and activity targets while providingaccurateforecasting and account updates to Sales Leadership.

Customer Service & Cross-Functional Collaboration

  • Address customer inquiries and service concerns promptly, collaborating with internal teams to ensure resolution and customer satisfaction.
  • MaintainaccurateandtimelyCRM documentation while communicating key account updates internally.
  • Preserve confidential information and follow all company policies and procedures.

Required Skills & Qualifications

  • Experience supporting independent retailers or grocery accounts preferred
  • Proventrack recordof meeting or exceeding sales quotas
  • CRMproficiency(Salesforce preferred)
  • Strong consultative selling and relationship-building capabilities
  • Ability to manage a high-volume account portfolio
  • Bachelor'sdegree inbusiness, Marketing, or related field preferred (or equivalent experience)
  • Occasional travel for customer visits (as needed)
  • Microsoft Office experience (Word, Excel, PowerPoint)

Other Requirements

  • Work hours are Monday through Friday, 8:00 a.m. – 5:00 p.m. Extended hours may be required depending on customer needs and business demands.
  • Compensation structure includes base salary plus commission tied to quota attainment, renewal performance, and revenue growth. B
Posted 2026-02-16

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