Home Delivery Customer Service Coordinator

: We at Crate and Barrel want to ensure we help our customers love how they live in the moments that matter. At our Distribution Centers, we begin to instill that feeling with every package we carefully pick, pack, and ship to our customers' homes and into our award-winning stores. Our assortment includes more than 13,000 SKU's between each of our brands. We are curious and ask ourselves is there a better way to do this? As part of the team here, you'll ensure every product we sell online or in-stores is delivered on time and with quality, ensuring our customers are amazed and delighted with their selection. What you'll do:

• Manage the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product.
• Research various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight.
• Handle and resolve escalated customer service issues directly with the customer.
• Investigate and resolve issues related to damages, shortages, and overages.
• Rotate through different departments, as necessary, to meet the demands of the business.
• Participate in ongoing training regarding technology upgrades and new systems applicable to the position.
• Coordinate meetings and communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of service.
• Train and monitor third-party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service.
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Ensure all customers are provided with exceptional service.
• Perform all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals.

What you'll bring:

• A minimum of 1+ years of related work experience
• Customer service experience preferred
• Associate's degree in related field
• Strong Mathematical skills
• Strong problem solving and analytical skills
• High attention to detail
• Computer literate including but not limited to Google OS
• Familiarity with AS400
• Clerical, word processing, and/or office skills
• Mechanical aptitude to assemble furniture pieces
• Possess a complete understanding of training and communication resources relevant to the position
• Awareness of loss prevention, security and safety following the guidelines as outlined in the
• Company Code of Conduct and Associate Policy manuals
• Good communication skills
• Ability to work in a team environment
• Basic English Language proficiency