Customer Service Representative/Cashier (PT)

Job Description

Job Description

The Bursar’s Office is seeking a friendly, detail-oriented, student-focused Part-Time Customer Service Representative/Cashier to join our team. This is an excellent entry-level opportunity for someone interested in higher education, finance, customer service, or administrative work.

In this role, you will support students and families with billing and payment questions, process payments, and help ensure accurate student account records. You’ll receive hands-on training and work closely with experienced staff in a collaborative office environment.

SCHEDULE: Weekdays (up to 29 hours per week)
Availability on Thursdays between 11:00 a.m. and 7:00 p.m. is required
(Note: late hours are not required every Thursday, but candidates must be available during this time when needed.)

DUTIES & RESPONSIBLITIES:

1. Provide excellent customer service to students, families, and campus partners in person, by phone, and via email
2. Process and reconcile payments using Excel, ERP or CRM software (ie: Colleague, Anthology)
3. Assist students with billing questions, payment plans, and self-service options
4. Review and explain billing information, including scholarships and state and federal aid
5. Enter and update student account information accurately in our software
6. Support paper and electronic billing processes
7. Conduct outgoing courtesy calls regarding payment deadlines and account reminders
8. Answer questions related to payments, refunds, and general student account procedures
9. Perform other related duties as assigned

REQUIRED Qualifications:

1. Associate’s degree or appropriate technical skill/experience equivalent
2. Strong basic math skills and attention to detail
3. 1-3 years of customer service experience (cashiering experience preferred)
4. Ability to handle multiple tasks and meet deadlines in a fast-paced environment
5. Strong communication and interpersonal skills
6. Ability to work independently and as part of a team

Preferred Qualifications

1. Experience reconciling a cash drawer
2. Familiarity with college or enrollment-related services
3. Knowledge of federal and state financial regulations
4. Experience with ERP/CRM software like Colleague or Anthology (a plus, not required)
5. Bilingual skills are strongly preferred

Why Join Us?

• Entry-level opportunity with hands-on training and growth opportunities
• Exposure to higher education administration and student financial services
• Supportive team environment
• Consistent weekday schedule with limited evening requirements
• Opportunity to build transferable skills in customer service, finance, and systems

The completion of a background check will be required for the selected candidate.

Compensation: Compensation is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The hourly range for this position is $17-$20.

Benefits:

• New Jersey Sick Leave : Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.)
• Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance.
• Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses.
• NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.)
• Voluntary Annuity Programs: Additional contributions to retirement account (Must meet eligibility requirements)