Clerical Coordinator

Job Title: Clerical Coordinator

Location: Cooperman Barnabas Medical Ctr

Department Name: NJIN of West Orange

Req #: 0000242761

Status: Hourly

Shift: Day

Pay Range: $27.50 - $35.00 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:
The Clerical Coordinator plays a pivotal role in ensuring seamless administrative and operational support within the Radiology department. This position requires advanced organizational skills the ability to oversee complex workflows and the aptitude to drive operational excellence. The coordinator serves as the primary liaison between clinical staff, management, and external stakeholders, ensuring accurate billing, efficient scheduling, and registrations are in compliance with departmental standards. Key responsibilities include data analytics, staff training, and departmental operations, with a strong emphasis on optimizing the patient experience and supporting cardiac imaging professionals.

Qualifications:
Required:
• High School Diploma or Equivalent
• 3 Years of prior scheduling and registration experience in a Healthcare Setting
• Minimum of 2 years in an administrative or coordinator role within a healthcare setting
• Exceptional communication and interpersonal skills to effectively interact with diverse teams and stakeholders
• Successful completion of all Orientation Programs

Preferred:
• Bachelor’s degree in Healthcare Administration, Business Management, or a related field, or equivalent experience
• Epic EMR experience
• Strong analytical skills with experience in data reporting and workflow optimization
• Familiarity with medical imaging software
• Knowledge of regulatory standards and compliance requirements

Scheduling Requirements:
• Working Shift: Monday – Friday
• Day Shift: 9:00AM-5:00PM
• Full-Time, 37.5 Hours Per Week

Essential Functions:

Billing & Revenue Cycle Support
• Oversee and reconcile billing workflows, addressing charge errors and unposted logs to ensure timely revenue generation
• Monitor work queues for billing discrepancies, resolving issues to improve overall departmental efficiency
• Supports departmental policies, practices, and initiatives in support of patient experience, throughput, safety standards and revenue cycle outcomes,
• Functions include scheduling of all imaging testing, insurance verification, preregistrations accuracy review, receptionist duties, and act as a liaison for clinical staff
• Accurately enter all demographic/insurance information
• Answers phones in a professional, friendly manner
• Assists patients with special needs / accommodations
• Instructs patients on exam preparations
• Order supplies; organizes, stocks and maintains the waiting room
• Informs patient of possible financial responsibility in accordance with OON requirements
• Collaborates, communicates and coordinates to create a positive experience through the entire Radiology Imaging Support Services workflow

Operational Oversight
• Manage the scheduling of the imaging department and ensure adherence to operational standards for patient readiness and room availability
• Provide guidance and support to the clerical support team
• Provide coverage for clerical staff during high-volume periods and assist with managing staff time-off requests and monthly schedules

Training & Development
• Deliver comprehensive training for clerical staff to enhance scheduling accuracy, and patient service skills
• Assist with providing ongoing education to ensure team adherence to updated protocols and compliance requirements
• Data Analytics & Process Improvement
• Analyze workflow and billing trends, recommending data-driven strategies to improve departmental efficiency
• Monitor and evaluate operational processes to ensure alignment with organizational goals and best practices

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:
At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:
• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer