Assistant Manager, Travel Operations

Assistant Manager, Travel Operations

Location: Manalapan, New Jersey
Pay: $32–$36 per hour

Manalapan, NJ

About Us

The Heartland Roadshow, established in 2009, is a premier buyer of estate jewelry, precious metals, gold and silver coins, and collectibles. If you’ve ever seen “Antiques Roadshow”, this is similar to what we do. We set up boutique “buying events” at various hotel locations throughout the region, where folks come to sell us their estate items - primarily gold, silver, coins, and watches.

Position Summary

The Assistant Manager, Travel Operations is responsible for overseeing the execution of all travel accommodations for buyers, including flights, hotels, and rental cars, while supporting and managing the team responsible for day-to-day booking activity.

This role ensures that all travel is booked accurately, on time, and in alignment with company guidelines, with a strong emphasis on preventing errors, eliminating last-minute scrambling, and maintaining operational stability at scale.

The Assistant Manager serves as the bridge between leadership direction and operational execution—ensuring the travel function runs smoothly, the team stays organized and accountable, and all travel needs are executed proactively rather than reactively.

Key Responsibilities

• Support and oversee the Travel Operations team responsible for booking and managing travel
• Ensure accurate and timely booking of all flights, hotels, and rental cars for buyers
• Review travel arrangements to identify and correct issues such as missing bookings, incorrect details, or inefficient routing
• Monitor upcoming travel to ensure bookings are completed well in advance
• Handle escalations related to travel changes, cancellations, and urgent booking needs
• Coordinate closely with Buyer Scheduling, District Managers, and leadership to align travel with operational schedules
• Enforce structure around travel request intake, approvals, and communication processes
• Maintain visibility into upcoming travel volume and ensure the team is operating proactively
• Identify recurring issues and support process improvements to increase efficiency and reduce errors
• Ensure consistent adherence to travel policies and internal guidelines
• Support additional operational and administrative needs as required

Qualifications

• Experience in travel coordination, logistics, or operations support
• Prior supervisory, lead, or assistant manager experience strongly preferred
• Strong attention to detail and ability to manage high-volume workflows
• Ability to stay organized and composed in a fast-paced, deadline-driven environment
• Strong problem-solving skills, particularly with last-minute changes or escalations
• Excellent communication skills across multiple teams and stakeholders
• Experience with travel booking platforms (Navan or similar) preferred
• Strong proficiency in Excel or Google Sheets preferred

What Success Looks Like

• Travel is consistently booked accurately and well in advance
• Minimal last-minute disruptions or booking errors
• Clear structure, accountability, and consistency within the travel team
• Issues are resolved quickly and do not impact operational schedules
• The team operates proactively rather than reactively
• Leadership has confidence in the stability and execution of travel operations

The Heartland Roadshow is committed to a fair, respectful, and inclusive hiring process, evaluating candidates based on their experience and alignment with the role.

If you need assistance or accommodation at any point during the application or interview process, please contact our Human Resources team at [email protected].