Maitre D

Capon's Chophouse
Hackensack, NJ

Position Overview:
We are seeking a poised, polished, and personable Maître D’ to be the face of our dining room. This role is ideal for someone who thrives in a high-energy environment and can manage guest flow with grace, professionalism, and genuine warmth. The Maître D’ plays a critical role in setting the tone of the guest experience from the moment they walk through the door.

Key Responsibilities:

  • Guest Welcome & Experience:
    Greet and seat guests with enthusiasm and professionalism; manage first and lasting impressions with intention and care.

  • Reservation & Floor Management:
    Oversee nightly seating charts and guest flow using reservation platforms (e.g., Open Table); accommodate VIPs, special requests, and walk-ins strategically.

  • Communication & Coordination:
    Act as the communication bridge between hosts, servers, management, and the kitchen; ensure smooth transitions and consistent pacing throughout service.

  • Brand Representation:
    Uphold the spirit and energy of Capon’s Chophouse through confident, approachable service; build guest relationships and encourage repeat visits.

  • Problem Solving:
    Handle guest concerns or issues with urgency, empathy, and discretion.

Qualifications:

  • 2+ years of experience as a Maître D’, host manager, or similar guest-facing role in a high-volume, upscale restaurant

  • Exceptional interpersonal and communication skills

  • Experience with Resy or other reservation systems

  • Professional demeanor and polished appearance

  • Natural ability to multitask and remain calm under pressure

  • Flexible availability, including nights, weekends, and holidays

Posted 2026-05-28

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