Senior ServiceNow FSM Product Owner

Postion : Senior Servicenow FSM Product Owner

Location: Remote, TX

Duration: Long term Contract

Job Requirements:

Position Summary:
We are seeking an experienced ServiceNow FSM Product Owner to lead the strategy, design, and delivery of Field Service Management capabilities on the ServiceNow platform. In this role, you will partner with business stakeholders, field operations teams, and technical teams to define product vision, manage the product backlog, and deliver solutions that drive efficiency, customer satisfaction, and operational excellence.

Key Responsibilities:
Define and own the product vision, roadmap, and backlog for ServiceNow Field Service Management (FSM).
Gather, document, and prioritize business requirements from stakeholders across field operations, IT, and support teams.
Translate business requirements into detailed user stories, use cases, and acceptance criteria.
Serve as the primary point of contact for FSM development teams, providing direction, clarifications, and acceptance of completed work.
Collaborate with cross-functional teams to ensure timely delivery of high-quality solutions aligned with business needs.
Conduct regular backlog grooming, sprint planning, reviews, and retrospectives as part of Agile development.
Ensure solutions align with ServiceNow best practices, platform standards, and enterprise architecture.
Partner with UX/UI teams to ensure a seamless and user-friendly field service experience.
Monitor and report on key performance indicators (KPIs) such as SLA adherence, technician utilization, and first-time fix rate.
Stay current on new ServiceNow FSM capabilities and recommend enhancements or new features accordingly.
Drive user adoption through training, communication, and post-implementation support.



Required Qualifications:
7-5 years of experience in a Product Owner or similar role within an Agile environment.
5+ years of hands-on experience with ServiceNow Field Service Management (FSM).
Strong understanding of field service operations, workflows, and best practices.
Proven experience writing user stories, prioritizing backlogs, and delivering scalable enterprise solutions.
Excellent communication and stakeholder management skills.
Familiarity with ServiceNow platform architecture, integrations, and CMDB.
Ability to work cross-functionally with business, development, and QA teams.



Preferred Qualifications:
ServiceNow Certified System Administrator (CSA) and/or FSM Micro-Certification.
Experience with mobile workforce enablement and scheduling optimization.
Prior experience in industries with large field service teams (e.g., telecom, utilities, manufacturing).

Feel free to raech out [email protected]