Director of Concierge Services
- Work to maximize facility census, design and implement an effective streamlined admissions process on a 24 hour, 7 days a week basis, and ensure a high level of resident satisfaction.
- Screen and promptly accept potential admissions to the facility for the following: level of care appropriateness, financial payment source, length of stay (short or long-term care), and mental illness or mental retardation criteria. Contact referral source promptly regarding acceptance/denial of the referral.
- Document all inquiries on appropriate forms. Follow-up on all inquiries that have not yet converted to admissions. Attend meetings with department heads and Administrator to assess appropriate follow-up.
- Attend and participate in the monthly Marketing Committee meeting.
- Maintain statistics for monthly Resident Flow Analysis.
- Assists with daily census report and a weekly census summary report.
- Conduct admissions counseling and tours with potential residents, families, and/or responsible parties. Advise residents and/or families of admission requirements as established by the facility and health maintenance organizations.
- Ensure proper completion, signing, and distribution of paperwork. Be able to expedite assessment and admissions process in an assertive manner. Complete and determine financial assessment of new admissions to facility.
- Provide advance notification to department heads regarding appropriate preparation and follow-ups for admissions (both new admissions and re-admits).
- Oversee assignment of attending physicians.
- Assemble admissions and sales packets for marketing to hospitals, community referrals agencies, residents and their families.
- Contact housekeeping to ensure that resident's room is clean and prepared appropriately before arrival.
- Meet with family and resident on day of admission to welcome them and introduce to nursing staff on unit. Follow up with a visit at the close of the day.
- Gather appropriate information regarding resident’s face sheets/demographic information to be kept in the clinical record.
- Oversee the Director of Quality Experience Assignments.
- Participate, as assigned, with two-week resident satisfaction survey, if applicable in facility.
- Responsible for the development and coordination of facility marketing plan.
- Ensure that the facility adheres to legal, safety, health, fire, and sanitation codes.
- Put resident service first: ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.
- Must have a High school degree or equivalent. Post high school education a plus.
- Must have one year of admissions experience in a long-term care or hospital setting.
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