Operations Officer II

Overview:

OPERATIONS OFFICER II

WHAT IS THE OPPORTUNITY?

Responsible for assisting the Operations Supervisor or Operations Manager with directing, developing, managing and motivating colleagues involved in back office operations and ensuring the operational integrity of assigned function and adherence to Bank policies and procedures. Responsible for building and maintaining relationships with internal and external customers and providing exemplary customer service. This is typically a second line "assistant" supervisor position that focuses on providing technical oversight to staff while gaining supervisory experience.

WHAT WILL YOU DO?

• Oversees the daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise.
• Applies both technical and general business knowledge to resolve the most complex issues in assigned function.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, and the processes employed
• Leads and guides employees; motivates, trains and coaches colleagues.
• Identifies training needs and ensures proper colleague training.
• Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure.
• Proactively identifies and recommends new/proposed policies and procedures as they relate to operations issues/opportunities; assists in the implementation of new processes and procedures.
• Applies in-depth knowledge of systems, functions and procedures to identify and resolve quality issues to ensure overall team quality
• Has signing authority for approving operational work within approved limits.
• Maintains up-to-date knowledge of Bank policies and procedures.
• Provides exceptional customer service and serves as resource to internal and external customers.
• Ensures employees are in compliance with specified CNB compliance guidelines.
• Clearly communicates ideas and concepts both orally and in writing.
• Performs other duties as assigned or requested

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Minimum of 4 years experience in Banking Operations in a financial institution required.
• Minimum of 2 years experience supporting and maintaining commercial cards.

Additional Qualifications

• Ability to perform functional duties and related positions with minimal supervision.
• Ability to interact effectively with all levels of Bank personnel and customers; excellent verbal and written communication skills; excellent interpersonal/customer service skills; knowledge of regulatory requirements and bank policies and procedures.
• PC skills required.
• Ability to handle problem situations with colleagues and clients effectively.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $25.93 - $41.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.