Manager - Peer Recovery Services

Job Description

Job Description

Job Summary

Under the supervision of the Senior Director of Integrated Services and/or Clinical Administrator, the Manager of Peer Recovery Support Services provides guidance, supervision, and operational oversight to Eva’s Village Recovery Community Center (RCC) and Opioid Overdose Recovery Program (OORP). The Manager of Peer Recovery Support Services also functions as the Patient Navigator / Trainer within the OORP program.

Job Duties

1. Embodies Eva’s Village’s core values, voice, and tone to provide an exceptional and effective experience for our clients, funders, employees, and volunteers.

2. Oversee, supervise, and monitor the daily operations of the RCC and OORP program, services, and staff.

3. Collaborates with the Senior and Associate Peer Services Coordinators to develop and coordinate activities and services within the Recovery Community Center, ensuring alignment with related programs, departments, and staff to maximize efficiency and maintain compliance with relevant policies, procedures, and standards.

4. Shall attend any training and/or meetings in person or via conference call that are scheduled by DMHAS to support the delivery, sustainability, and effectiveness of OORP services.

5. Maintains effective intra-office and inter-office communication within departments.

6. Shall ensure cooperation and collaboration with the DMHAS statewide evaluator for the OORP, which may include focus group participation; key informant interviews; and individual data reporting (i.e., select social indicators; substance use, overdose and mental health history; patient outreach; services provided, and recovery and treatment follow-up).

7. In collaboration with the Sr. Director of Integrated Services shall engage in communication regularly with the DMHAS Project Director as well as the State Opioid Treatment Authority pertaining to any identified issues and/or barriers in linking individuals to treatment.

8. Shall engage in the data collection, which is to be reviewed with the Sr. Director of Integrated Services before its submission to the DMHAS Project Director monthly (by the 1st of each month) in a format to be provided by DMHAS. Data shall consist of a minimum of the following:

· Number of reported opioid overdose reversals by Emergency Department.

· Basic demographics on the individual reversed from an opioid overdose, including a minimum of the following: Age, Race, Hispanic origin, Gender

· Number of visits per month by the Recovery Specialists, Number of successful referrals to treatment by Level of Care (LOC)

· Number and types of referrals to recovery supports other than substance abuse treatment (i.e. mental health services, housing, employment, etc.)

· Number of follow-up phone calls by Recovery Specialists per month

9. Shall submit a Narrative Contract Progress Report to the Senior Director of Integrated Services and/or Clinical Administrator for review before submission to the DMHAS Project Director within 5 working days of the end of each quarter.

10. Maintain client information and ensure up-to-date documentation in the OORP Teams Channel.

11. Providing an evidence-based comprehensive case management assessment that includes life domains such as housing, finances, transportation, legal services, vocational, employment, health care, and family strengths/needs.

12. Communicating with the DMHAS Interim Managing Entity (IME) for substance use disorder assessment authorization and subsequent treatment, as needed.

13. Assist participants in connecting with vital community resources, including but not limited to self-help groups, vocational training, educational opportunities, and social support systems that align with their interests and recovery.

14. Empower participants to advocate for their own needs, ensuring their voices are heard and their goals drive the direction of their recovery services.

15. Providing a warm hand-off to appropriate treatment and recovery services, to include referrals to DHS licensed programs that offer Medication Assisted Treatment (MAT). Developing an integrated Recovery Management Plan (RPM) that is consumer-centered and includes strategies for recovery. The plan shall identify priorities, desired outcomes and the strategies and resources to be used in obtaining outcomes based on the case management assessment

16. Developing linkages and linking individuals to resources that address specialized needs, such as services related to HIV/AIDS, mental health disorders, chronic and acute health problems, pregnant and parenting women, veterans and problems stemming from involvement with the criminal justice system.

17. Advocating on behalf of the patient.

18. Training Hospital Emergency Department staff (when applicable) on the Opioid Overdose Recovery Program.

19. Shall assist the Recovery Specialists when necessary.

20. As the Patient Navigator shall also engage in, but not limited to, the following:

a. Will be on-call at all times for the OORP program after the scheduled employment shift.

b. Document the integrated case plan in the individual’s case file, as well as document how the warm hand-off was conducted.

21. Performs other relevant duties as assigned by the Director of Integrated Services and/or Clinical Administrator.

Qualifications

1. Must possess a master’s degree in health, psychology, counseling, social work, education or other behavioral health profession.

2. Must possess a Certified Peer Recovery Specialist Certification.

3. Experience working within evidence-based practices.

4. Ability to speak, read, and write English.

5. Must be able to work independently and complete assignments with minimal supervision.

6. Good interpersonal skills are required.

7. Must maintain a professional demeanor and perform duties effectively in stressful/emergencies.

EXPERIENCE:

1. Must have a minimum of three (3) years of demonstrated experience working with high-need individuals with substance use and mental health disorders. Must possess the knowledge, skills, and experience necessary to competently perform case management activities.

2. Possess the ability to work with individuals affected by substance use disorder and mental health issues to support and strengthen their capacity to achieve and maintain recovery and engage in health practices.

3. Knowledge of all aspects of addiction treatment and how to access it, including the Stages of Change Theory, Motivational Interviewing, and behavioral problem-solving techniques.

4. Knowledge of the principles of recovery for either substance use or mental health disorders.

5. Knowledge of case management activities and applications particular to recovery management; indigenous and community competencies; community resources for social support and how to access each; resources for food, clothing, shelter and other distal needs and how to access; resources for medical care and how to access; resources for mental health care and how to access; mutual aid recovery groups, their functions, values

a. and beliefs and how to access; faith-based organizations and how to access.

6. Knowledge of confidentiality rules and regulations related to substance use and mental health disorders, prevention, treatment and recovery supports.

7. Must be nonjudgmental of or adults who have a substance use or mental health disorder.

8. Must have ability to establish empathy with the individual.

9. Must have ability to work with diverse populations and cultural backgrounds.

10. Must be comfortable in working independently in community settings.

11. Must have willingness and open-mindedness to follow established procedures.

12. Must have acceptance of extremely flexible working hours