Floor Supervisor

Job Description

Job Description

Title: Floor Supervisor

Reports to: General Manager

Summary of Position:

To effectively direct and supervise the Team Members to perform their duties in conjunction with the general manager in a 70,000 SF high energy and fast paced indoor adventure park. Proactive management style that anticipates potential problems and avoids preventable crisis is a must. You will need to ensure that all attractions are operating to the highest level of safety as well as training the team members (150 plus) to create a safe and fun culture, promoting an environment where team members engage guests as part of the attraction experience to create the ultimate guest experience, assisting in coordinating and managing with the general manager all of the attraction activities that creates an efficient performing, clean, safe and fun environment and a culture that makes employees into team members.

Duties & Responsibilities:

• Supervise the day-to-day operations and performance of team members to provide the highest level of customer service for our guests.
• Ensuring quality standards are met on all of the attractions.
• Ensures team members are trained to perform their job functions. Effectively delegate and guide team members in completion of task and utilize coaching feedback and appraisal skills. Monitor team members to confirm they are properly executing the company training methods and the goals of Rock N Air! Create a cooperating and highly motivating climate for team members. Develop team members that effectively rises to unexpected challenges and situations.
• Comply with all established company policies and procedures.
• Anticipate potential problems and avoid preventable crisis.
• Perform other duties as assigned.

Qualifications:

• At least 2+ years of leadership experience.
• High school or equivalent (College preferred).
• The ability to work extended shifts with the ability to stand or walk for extended periods of time and work in noisy, fast paced environment with distracting conditions.
• The ability to lift and/or carry up to 50 lbs. as needed.
• Must be able to work nights, weekends and Holidays as required.
• The ability to multi-task in a professional and efficient manner, following instructions and giving attention to detail and quality of work performed. Being conscientious.
• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to supervise, engage and lead team members to achieve goals.
• Ability to lead by example.

About Rock ‘N’ Air

Rock ‘N’ Air is a brand new, 70,000 square foot (it is HUGE!) indoor Family Entertainment Center! Packed with excitement and fun filled energy for all age groups from 2 to adult, the fun never stops with adrenaline pumping activities such as: a thrilling Zipline, challenging Ropes Course, 2-Story Laser Tag Arena, Virtual Reality and Augmented Reality games, Ninja Course, Climbing Walls & Elements, 3-Level Playground with Ballistic Arena, Warped Walls, Battle Beam, Trapeze, Fidget Ladder, High Jump Air Bag, Trampolines and an expansive Toddler Zone filled with activities to intrigue young minds such as Interactive Sandbox and Ball Wall, Motion Floor, private age-appropriate Trampolines, Indoor Playground with Ball Fountain and so much more!

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.