Dental Clinic Coordinator

Job Title: Coordinator

Location: Main Hospital - New Brunswick

Department Name: Dental Clinic

Req #: 0000213075

Status: Hourly

Shift: Day

Pay Range: $19.00 - $27.95 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Dental Clinic Coordinator plays a vital role in ensuring an efficient and patient-centered experience by greeting and assisting patients throughout their visit. This position is responsible for maintaining accurate and complete patient records within the hospital software system, including registration, insurance verification, and billing information. The Coordinator schedules both inpatient and outpatient appointments, coordinating with internal departments and external facilities to optimize patient care and dental resource utilization. This role requires a strong understanding of insurance requirements, financial screening processes, dental coding, and billing procedures to support the seamless delivery of services and promote optimal department flow.

Qualifications:

Required:

• High School Diploma or Equivalent
• Minimum of 1 year experience in a fast-paced office
• Healthcare and/or hospital experience, preferably in a dental setting, with a knowledge of dental terminology

Preferred:

• Associate’s Degree
• Knowledge of dental software programs, such as Dentrix and Epic
• Knowledge of third party payers, billing requirements and reimbursement methods, dental insurance, insurance verification and TOS collection

Scheduling Requirements:

• Working Shift: Monday-Friday
• Day Shift: 7:45AM-4:15PM
• Full-Time, 40 Hours Per Week

Essential Functions:

• Greet patients in a professional and courteous manner, providing assistance with registration and appointment processes
• Obtain, verify, and update patient demographic, insurance, and financial responsibility information accurately in the hospital software system
• Coordinate inpatient and outpatient scheduling with internal departments and external facilities to ensure efficient workflow and resource allocation
• Understand and apply department criteria for financial screening, including self-pay deposits and time-of-service (TOS) collections
• Maintain proficiency in patient registration, insurance codes, and financial classes, offering guidance to staff on insurance eligibility
• Ensure accurate use of dental CDT terminology and proper distribution of patient information pamphlets
• Manage all pre-authorization and claims processes, including narrative review, x-ray submission, estimates, claim scrubbing, submission, follow-up, appeals, and deposit ticket creation
• Oversee daily end-of-day processes, ensuring the accuracy of deposits and cashier reports
• Provide cross-coverage for dental billing and front desk operations to ensure consistent departmental support
• Demonstrate flexibility by assisting colleagues during workload lulls and ensuring coverage during emergencies as needed
• Adhere to hospital policies, maintain confidentiality, and deliver patient-focused service in all interactions

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer