Lead Surgical Scheduler, Patient Service Rep Urology

About Our Company

Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and

When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.

Job Description

Essential Job functions:

• Responsible for greeting patients/family scheduling patient appointments scheduling surgeries/procedures outside of Summit facilities using EpicCare Link or other surgical center portals/processes. Ensure appropriate action was taken in a timely manner. Coordinates surgical schedules with device reps as needed.
• Answer the telephone promptly and dealing with callers needs quickly. Directs all calls appropriately takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette.
• Schedules future appointments tests and completes referrals as ordered by the physician.
• Maintains communication resources i.e. on-call schedule MD phone numbers and beeper numbers.
• Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day.
• Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam evaluation procedure or treatment. Prints minimal medical records information needed from electronic record if chart is not available.
• Ensures patient has appropriate appointments scheduled based on treatment plan; Schedules post-operative exams within surgery specific.
• Schedules imaging and lab studies and confirms completion in staging patient for surgery.
• Prepares patient with pre-surgery instructions.
• Ensures prior authorization in place and matches ordered procedure and coordinates authorization status.
• Reconciles encounters daily according to policy and guidelines.
• Monitors supply inventory completes and directs requisitions for supplies forms equipment or services.
• Performs various clerical duties including faxing photocopying filing and mailings.
• Obtains verifies and updates patient information; maintains confidentiality according to policies.
• Accurately completes any/all necessary forms for the patients.
• Respects patients rights by knocking on the door calling patient by name and identifying self before entering the patients room.
• Establishes and maintains a positive working relationship with physicians and nursing staff
• Protects the privacy and confidentiality of patients and employees.
• Communicates any problems equipment concerns or issues promptly to the Department Supervisor or Manager.

General Job functions:

• Demonstrates a working knowledge of booking and scheduling inpatient outpatient and special procedures.
• Arranges for specialty equipment/ services.
• Interacts with outside vendors / contracted services.
• Demonstrates understanding of submission of necessary documents for hospital.
• Verbalizes procedure for collection of pre-admission testing data.
• Demonstrates a working knowledge of insurance and pre-certification requirements.
• Arranges types and distributes schedule.
• Maintains office supplies and equipment.
• Provides training to other office staff.
• Logs surgical procedures.
• Maintains scheduling system. Demonstrates working knowledge for rescheduling and canceling procedures.
• Verbalizes customer service skills to alleviate patient anxiety.
• Demonstrates customer service skills when communicating with peers.
• Collates and submits information.
• Communicates repair orders to appropriate personnel.
• Demonstrates good judgment in scheduling procedure to increase physician productivity.
• Demonstrates understanding of fire safety and emergency procedures.
• Other job duties as required.

Environmental Risks:

• Chemicals Chemotherapy and Fumes
• Loud noises
• Vibration
• Extreme temperatures
• Confined spaces
• Allergens: dust mold and/or pollen
• Magnetic fields
• Radiation
• Sharps
• Latex
• Combative Patients/Visitors
• Blood-borne Pathogens: Exposure to infectious hazards blood body fluids non-intact skin or tissue specimens.
• Contact with patients or patient specimens are possible.
• Unplanned or unexpected exposure.

Education Certification Computer and Training Requirements:

• High School Graduate or GED required. Associates degree preferred.
• Previous PSR experience preferred. Previous office experience preferred.
• Ability to communicate in English both orally and in writing.
• Must have excellent interpersonal and customer service skills.
• Must have accurate computer data entry skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR Practice Management System and Departmental/Ancillary Systems preferred.

Physical Job Requirements:

• Pushing and pulling taking frequency and weight into consideration.
• Physical strength to lift heavy objects carts or items taking frequency and weight into consideration.
• Physical mobility which includes movement from place to place on the job taking distance and speed into account.
• Dexterity of hands and fingers.
• Balance is maintained during climbing bending and/or reaching.
• Endurance (e.g. continuous typing prolonged standing/bending walking).

Travel:

• Travel to satellite locations for meetings

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Companyprovides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.

Safety Disclaimer

OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at