Customer Care Specialist

Job Description

Job Description

Description

This is a customer support role in the ecommerce department. Primary responsibilities will be to support the sales order process.

Primary method of communication is through email - assisting customers with orders and how to navigate the company website to order their products

Answer emails from clients offering product knowledge, item numbers, tracking numbers

Billing/invoicing procedures

Tracking shipments

Inventory tracking and price quoting

As a Consumer Care specialist your role is integral to create a premium consumer care experience to our consumers. Your role as well entails actively participating in the operational excellence initiatives with purpose to drive efficiency, ensure service quality and continuity of operations.

- Handle incoming consumer inquiries via different communication channels (emails, phones, chats etc.) in a timely manner. When necessary proceed with outbound contacts to follow-up on open consumer inquiry with objective to find best possible solution.

- Identify consumer needs, research issues, resolve complaints, and provide solutions. Ensure consumer satisfaction and provide professional consumer support.

- Maintain ownership of consumer contacts throughout the lifecycle of a request, including follow-ups with escalation team.

- Meet daily qualitative and quantitative targets, achieve all objectives for service, productivity, and quality

- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate.

- Create and maintain record of every consumer contacts and remedial actions taken, using provided tools / case management system

Skills

ERP system, Salesforce CRM, Customer service, Microsoft office, data entry, clerical, customer support, CSR, outlook, sales, customer service call center

Additional Skills & Qualifications

- 2-3 years of back office experience in a customer support role

- Prior exp with an ERP system highly preferred

- Exp with claims or warranty or ecommerce is a plus

- Microsoft skills

- Strong communication skills

- Administrative and data entry

Pay and Benefits

The pay range for this position is $24.50 - $24.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lakewood,NJ.

Application Deadline

This position is anticipated to close on Aug 1, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.