Merchant Services Business Manager - Senior Associate

Job Description

Join our Business Management team, where we optimize business performance by driving key initiatives and acting as trusted advisors to Business/Group Heads. We are responsible for identifying, escalating, and mitigating business risks. The role of a business manager is dynamic and varies across different lines of business, aligning with their priorities.

As a Business Management Associate within the Commercial & Investment Bank, you will provide high responsiveness to executive ad-hoc requests, organize complex information strategically, and communicate effectively with key business partners. Your role involves project management, risk identification, and supporting audit, regulatory, and compliance deliverables.

Job Responsibilities:

• Provide high responsiveness to executive ad-hoc requests related to project management, presentation development, and business analysis.
• Organize complex information strategically, demonstrating strong design acumen in Excel and PowerPoint.
• Create wireframes and mock-ups for management presentations, reports, and dashboards.
• Communicate effectively with key business partners to understand projects and drive next steps.
• Project manage and deliver key work streams and tasks.
• Identify key business risks on the platform and drive resolution of mitigating controls.
• Support audit, regulatory, and compliance deliverables within the Risk Control Self-Assessment (RCSA) framework.
• Coordinate team activities and prepare materials for town halls, employee recognition, and strategy sessions.
• Collect and maintain internal resources and documentation on collaboration sites like SharePoint.
• Use Alteryx and other tools to automate processes.
• Participate in collaborative initiatives to simplify, improve, and add value to business processes.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Business, Finance, Economics, or related area.
• Prior experience in Business Management or COO role.
• Proven experience delivering timely, high-quality presentations and reporting.
• Demonstrated ability to deal with different stakeholder groups and drive the agenda.
• Excellent communication, organization, and project management skills.
• Ability to articulate and demonstrate thoughtful rationale in design decisions.
• Intermediate to advanced proficiency in MS Office tools (Excel, PowerPoint, Pivot Tables).
• Self-motivated, tenacious, and able to work independently.
• Excellent written and oral communication skills.
• Strong time management and prioritization skills.

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of Alteryx.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.