Fulfillment Associate - Onsite Contract (Ewing)

6 Month Contract - potential for conversion or extension

100% Onsite: Ewing NJ 08628

Pay: Up to $23.33

Job Summary

The Fulfillment Associate, Document Management (FA) has primary responsibility for providing superior service by analyzing customers' requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.

The FA may support both Fulfillment and Service of Process (SOP) functions. The FA assists our customers in the American Dream of owning and operating a business-from starting up, to closing shop, and everything in between.

Key Responsibilities

• Review and submit initial filings, document requests (e.g., retrieval requests, incorporations, formations)
• Perform status/compliance checks
• Manage receipt, scanning, forwarding, and retention of legal service of process
• Process State or customer documents following established Standard Operating Procedures, utilizing proprietary and Microsoft suite applications
• Understand and follow security guidelines
• Create process documentation
• Assist in issue resolution with internal and external customers
• Work with team members to assist in the training and implementation of process and policy changes
• Assist customers, team members, and/or vendors with training on products and jurisdictional requirements using a consultative approach
• Analyze data and recommend process improvements and reporting
• Assist in special project work as assigned

Qualifications

• A minimum of two years of customer service or related work experience
• High school diploma or equivalent certification (Some college preferred)
• Effective written and verbal communication skills
• Ability to manage and prioritize demands from multiple internal and external sources
• Proficient with Microsoft Office Suite (Word, Excel, Outlook)
• Excellent data entry, multitasking, and problem-solving skills
• Strong analytical, organizational, and time management abilities
• Able to work effectively in a fast-paced, high-energy environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.