FOOD RUNNER

Job Description

Job Description

Overview

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com.

Responsibilities

Food Runners may be utilized at Hard Rock Cafe during high business volume. In addition to delivering guests’ orders, they will assist servers in responding to the requests of our guests. The main responsibility of this position is to deliver food to guests in a friendly, professional and knowledgeable manner.

Basic functions of a Food Runner:

• Deliver food to guests quickly and efficiently.
• Deliver condiments and drinks as needed (to include alcoholic beverages).
• Refill beverages as needed. Respond to guest inquiries in a courteous and polite manner.
• Promptly and professionally, handle guest issues and communicates problems and concern to management.
• Maintain a clean and organized server alley and expo area.
• Stock ice and glassware on the server line.
• Pre-buss tables.
• Clean and reset dirty tables.
• Sweep the floor.
• Assist and communicate clearly with the kitchen staff and front of the house staff.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

Job Requirements include:

SKILLS

• Remain calm in a hectic, fast-paced atmosphere.
• Demonstrate a high level of organization, attention-to-detail and a sense-of-urgency.
• Display a positive and outwardly friendly attitude toward guests and co-workers.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.

• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.
• This Cafe may cross-train the Servers and the Bussers