Front Desk Representative

Job Description

Job Description

At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Interventional Pain Management Specialists, Orthopedists, Neurosurgeons, Psychiatrists, Physical Therapists, Phlebologist, Podiatry, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. By joining our multi-specialty medical group, you’ll be part of a culture of innovation, collaboration, and excellence. We believe our team is our greatest asset, so Redefine Healthcare offers our team members competitive salaries, comprehensive benefits packages, retirement savings plans, and other great perks.

Redefine Healthcare is looking for a dedicated, full time Front Desk Representative to join our expanding team of healthcare professionals in our Edison Office. The Front Desk Representative will be responsible for providing a positive first impression to patients and visitors while managing administrative tasks. We are looking for candidates who are motivated, compassionate and are looking to advance their career in a community that is always growing.

Job Title: Front Desk Representative

Pay Rate : $20-21/hour depending on specialty and experience

Hours: 40 hours per week

Job Type : Full-time

Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus

Job Title Duties (not limited to):

• Receive and assist patients as needed
• Check patients into EHR system
• Enter patient demographics and insurance information into EHR system
• Verify insurance eligibility
• Collect appropriate co-pays
• Answer incoming calls, assisting callers with the reason for the call, transferring calls, and taking messages as necessary
• Schedule patient appointments
• Receive and distribute incoming faxes
• Scan records patient charts in EHR system
• Maintain a high level of customer service at all times
• Ensure confidentiality of sensitive information following office HIPAA protocol

Experience Required:

• 2+ years of continuous recent experience performing the described job responsibilities
• Working knowledge of medical office procedures
• Proficiency with MS Office, databases and EHR systems
• Outstanding communication and customer service skills