Customer Service
Job Description
Job Description
S upport Specialist to join our team. In this role, youll be the go-to expert for customers needing product supportwhether its troubleshooting an issue, guiding a repair, or helping with returns. If you enjoy problem-solving, working with tools and equipment, and delivering excellent customer service, this is a fantastic opportunity to grow your career.
What Youll Do:- Provide phone support to customers and technicians, walking them through product troubleshooting and repairs.
- Process and manage returned products (RMAs) .
- Deliver accurate repair estimates .
- Document customer inquiries, issues, and resolutions clearly and efficiently.
- Support the service team with additional tasks as needed.
- High school diploma or equivalent.
- Hands-on mechanical knowledge and comfort using tools.
- Excellent communication and customer service skills.
- Attention to detail with strong problem-solving abilities.
- Experience with order or quote processing .
- Familiarity with ERP systems (Infor experience a plus).
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Strong English skills (verbal & written); bilingual Spanish is a plus.
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