Project Manager - Graphic Arts/Commercial Printing

Job Title: Project Manager/Customer Service Representative
Department: Administrative
Reports To: Department Manager
With over 69 years in the business, we know a thing or two about Printing and Manufacturing.
We understand our customers’ unique needs & challenges and offer cutting-edge, high-impact
print solutions with value. We value people, ideas & innovation. Our roots may stem from
traditional commercial printing, but we take pride in having grown and redefined what that
means - delivering a robust range of services and solutions to complement our client's
marketing needs!
Job Description
Assists Sales Representatives and core PM team with the management and administration of
customer projects, billing and estimating.
Job Summary
The Project Manager/Client Services Representative is responsible for providing exceptional
customer service to our high-profile accounts, assigned by the department manager. This
position requires you to work closely with Sales Executives and Senior Management in
providing day-to-day administrative and production support. We are looking for an individual
who is eager to jump into a fast-paced and rewarding print environment, where we provide
innovative solutions to our customers’ unique needs & challenges!
Duties and Responsibilities
? Provide assistance to Sales Executives/PM team members with the
day-to-day tasks for customer accounts as assigned by the department manager.
? Develop client relationships by providing outstanding sales-oriented communication with
clients.
? Process quote requests and submit detailed and accurate requests for quotes to
estimating. Submit estimates to clients in a timely manner.
? Process orders, job jackets, and quote requests for the sales team.
? File Job Jackets and maintain an orderly file system for archived documents.
? Work closely with spreadsheets, documents, & calendars to ensure all requests are
fulfilled in an accurate and organized manner.
? You may be required to perform additional duties and tasks not outlined above.
Qualifications
? Effective written and oral communication skills are required.
? High-level attention to detail (able to see the bigger picture).
? Strong organizational and time management skills.
? Computer skills including Word, Excel, and Outlook required.
? 1-3 years of outstanding customer service.
? Graphic Arts Industry and Print Production experience strongly
preferred, but not required.