Contact Center Administrator

Contact Center Administrator Location Mount Laurel, NJ :

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is currently hiring a Contact Center Administrator in their Client Relations department. This position offers a great opportunity to start your career with Holman.

Primary Responsibilities:

• Interacts heavily with clients (Drivers, Location Contacts) via phone and email
• Receives inquiries from customers and coordinates responses from other ARI departments, Dedicated Client Administrators and Account Executives
• Investigate and provide closed loop resolution to customer problems, logs all inquiries in FleetTrak
• Appropriately utilizes FleetTrak to drive resolution for customers and effectively manages FleetTrak Escalations
• Is responsible for driver satisfaction and creating Raving Fans by proactively providing information, asking key questions and confirming the driver's understanding of the resolution
• Provide regular status updates to clients on open items
• Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters
• Assists with the processing of bulk mailings and with special projects

Knowledge and Skills

• All applicants welcome to apply
• Customer service experience or Bachelor's degree preferred
• Ability to communicate effectively, both verbally and in writing, with all levels of employees and customers
• Must demonstrate advanced organizational skills with strong attention to detail
• Ability to multi-task efficiently and possess time management and follow-up skills
• Ability to work independently with customers
• Working knowledge of Microsoft Office (Word, Excel and Outlook)
• Must be willing to work flexible hours to fulfill client requirements

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $22.86 - $33.15 USD per hour.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact [email protected]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.