Move Coordinator

Job Description

Job Description

Job Title: Move Coordinator (Relocation)

Department: Client Services

Reports To: Client Service Supervisor

Role Summary

The Move Coordinator ensures smooth relocations, maintains client satisfaction, and adheres to contractual standards.

Role Accountabilities and Responsibilities

Transferee Interaction: Initiate contact with transferees, provide essential move process information, and follow up to confirm or update details throughout the move.

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10 Call Policy: Adhere to the 10-call policy for every move (see 10-Call Policy).

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Building Relationships: Develop positive working relationships with each National Account, anticipating and responding to clients’ and transferees’ needs promptly and efficiently.

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Understanding Contracts: Thoroughly understand all aspects of each National Account contract to ensure each move adheres to the account’s specific needs.

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Compliance and Coordination: Interact with various teams, including Branch offices, Planning, National Sales, Rating, and Risk Management, to ensure compliance with account standards.

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Proactive Approach: Work proactively to meet Budd Van Lines standards, responding immediately to inquiries related to claim status and account billing.

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Communication: Communicate account/client satisfaction and service issues to all necessary parties.

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Data Integrity: Maintain complete move files, recording all correspondence, authorizations, concerns, and special client needs.

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Other Responsibilities: Perform all other responsibilities as assigned by management.

Qualifications and Experience

Experience: 5 years of Customer Service and/or Moving Experience.

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Organizational Skills: Proven record of organizational skills and accomplishments.

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Communication: Excellent oral and written communication skills.

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Computer Proficiency: Ability to type 35 WPM and proficiency in MS Office Suite.

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Multi-tasking: Strong ability to multi-task, meet deadlines, and attention to detail with exceptional organizational skills.